SAAS TOPREP platform Core system & Product Support up to 350 agents Annual License Tamer Partners… and 3 more items
Active State & local contract award Florida Awarded
- Contract number
- EP485788
- Awardee
- Not on record
- Contracting organization
- Department of Transportation
- Contract amount
- $93,808
Award facts
- Completion date
Award details come from facts.fldfs.com. Updated .
About this award
The Florida Department of Transportation has awarded a contract to Tamer Partners DBA Proponisi for a Software-as-a-Service (SaaS) platform and Interactive Voice Response (IVR) solution. The contract, valued at $93,808.00, covers a one-year performance period from November 5, 2025, to November 4, 2026. The primary deliverables include a TOPREP platform core system with support for up to 350 agents, which includes both annual licensing and a one-time installation fee, along with an IVR survey solution designed to handle post-call customer feedback.
The contract encompasses multiple line items, specifically a core SaaS platform license priced at $49,196, an IVR solution charged at $0.0588 per call for an anticipated volume of 540,000 calls, a one-time IVR installation fee of $6,000, and a one-time TOPREP platform system installation fee of $6,860. These components suggest a comprehensive customer interaction and survey management system for the Florida Department of Transportation, with a focus on scalable technology solutions for agent support and post-interaction feedback collection.
Line items
| Item | Total |
|---|---|
| SAAS TOPREP platform Core system & Product Support up to 350 agents Annual License Tamer Partners DBA Proponisi - Prop350 | $49,196.00 |
| IVR Survey Solution-Based on Call Volume PER CALL Voice Response Unit providing post call surveys for touchtone response & voice recording Tamer Partners DBA Proponisi - IVR1000 | $31,752.00 |
| IVR Installation One-time fee Online provision, integration with installed client systems, testing, coordination and system provision for online delivery Tamer Partners DBA Proponisi - IVR2000-I | $6,000.00 |
| SAAS TOPREP platform system Installation up to 350 agents One-Time Fee Online provision, integration with installed client systems, testing, coordination and system provision for online delivery. Tamer Partners DBA Proponisi - Prop350 | $6,860.00 |
Quick answers
How much is contract EP485788 worth?
Its contract amount is $93,808.
Which organization awarded contract EP485788?
Department of Transportation in Florida awarded contract EP485788.
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