To provide ServiceNow professional consulting, development, configurations, implementation, and support services.

The Florida Department of Children and Families awarded a contract valued at $188,886.06 on April 28, 2026, for the provision of SAP Enterprise Support services. The contract runs for a one-year period through April 27, 2027. The deliverable consists of enterprise-level software maintenance support at an Infinite Tier classification, with the annual maintenance cost calculated at 22 percent of the commercial list price. The specific prime contractor name is not identified in the documentation provided.

This contract represents a standard software maintenance and support engagement for the Department's enterprise resource planning infrastructure. The support services are categorized as non-discountable maintenance, indicating that the pricing structure reflects vendor standard rates without negotiated reductions. The contract quantity notation of 188,886 units at $1.00 per unit correlates mathematically to the total contract value, with the actual software maintenance pricing established through the commercial list price methodology referenced in the line item description. The period of performance aligns with a standard fiscal or calendar-year software maintenance cycle.