Full Description: Customer Community Plus -Members Unlimited Edition Salesforce.com, Inc… and 44 more items

The Florida Department of Health has awarded a contract to Salesforce.com, Inc. for comprehensive cloud-based customer relationship management (CRM) and enterprise software solutions. The contract, valued at $649,236.71, was awarded on February 1, 2026, and will be performed through January 31, 2027. The contract encompasses multiple Salesforce product licenses and services procured under the General Services Administration Schedule 70 framework, as referenced in contract identifier FL|252-GSA Schedule 70|C6C0D5.

The deliverables include a broad portfolio of Salesforce enterprise modules and add-on services, including Customer Community Plus (75 licenses), Field Service+ Unlimited Edition (52-57 licenses), Service Cloud Unlimited Edition (64-69 licenses), Government Cloud Plus (4 instances), Lightning Platform Administrator Edition (1 license), CRM Analytics Plus Unlimited Edition (3 licenses), Event Monitoring services (4 instances), File Storage (1 terabyte), Salesforce Backup & Recover services for data and files, and Salesforce Accelerate user licenses (122 licenses). All line items are effective for the twelve-month contract period commencing February 1, 2026, and are referenced under a single quote number (60757911), indicating a coordinated procurement supporting the Department's digital transformation and customer engagement initiatives.