HFAz Referral Service

Southwest Human Development, Inc. (SWHD), a Phoenix-based nonprofit, has been awarded contract CTR079830 by the Arizona Department of Child Safety (ADCS) to provide Healthy Families Arizona (HFAz) Hospital Referral Services specifically in Maricopa County. The contract, valued at approximately $400,000, will run from December 8, 2025, through December 31, 2027, with potential extensions up to five years. SWHD will manage hospital referral processes, maintaining memorandums of agreement with local hospitals and implementing a comprehensive referral management system.

The prime contractor's key responsibilities include deploying at least two Family Assistance Workers (FAWs) to hospitals one day per week, maintaining a dedicated referral coordinator, and providing culturally and linguistically appropriate services. SWHD will be required to deliver weekly reporting on referral numbers and assignments, with service capabilities spanning multiple languages including Spanish, American Sign Language, Arabic, Farsi, and Swahili. The contract is funded through a combination of state funds, federal funds, and existing inter-service and inter-agency agreements, with SWHD selected as the sole source provider after a procurement process failed to identify alternative suppliers with established hospital relationships.