Refugee Program - Case Coordination (Phoenix)

Lutheran Social Services of the Southwest (LSS-SW) has been awarded contract CTR078965 by the Arizona Department of Economic Security's Division of Aging and Adult Services for Refugee Resettlement Program Case Coordination Services. The contract, effective from October 21, 2025, through September 30, 2026, will provide comprehensive support services for refugees in Maricopa and Pima Counties, with an estimated total value of $8 million. The scope of work encompasses critical case management functions including intake and assessment, health services coordination, English language training referrals, housing assistance, legal services, social adjustment support, and employment services.

The contract is structured to prioritize services for newly arriving refugees, individuals receiving cash assistance, unemployed refugees, and employed refugees requiring additional support to maintain employment. Key contract components include a fixed price with price adjustment reimbursement model, with funding contingent on actual allowable costs and subject to performance measures. The contract requires LSS-SW to maintain a specific staffing structure, allocating a minimum of 60% of program funding to direct services staffing. Specific service budgets include $437,500 for Refugee Housing and $700,000 for Case Coordination, with administrative costs limited to 10% of housing support funds. The program aims to support approximately 7,345 refugees in fiscal year 2026, focusing on addressing challenges such as homelessness, displacement, trauma, and economic instability.