Refugee Program - Case Coordination (Phoenix)

The Arizona Department of Economic Security (ADES), specifically the Division of Aging and Adult Services (DAAS), has awarded contract CTR078965 to Lutheran Social Services of the Southwest (LSS-SW) for Refugee Program Case Coordination services. The contract covers Maricopa and Pima Counties, focusing on supporting Office of Refugee Resettlement (ORR) eligible beneficiaries through comprehensive resettlement assistance. Services include intake and assessment, health services coordination, education services, housing assistance, legal services, social adjustment support, and employment services.

The contract is fully federally funded and will support approximately 7,345 refugees in Federal Fiscal Year 2026, with a total estimated value of $8 million for the period from October 1, 2025, to September 30, 2027. LSS-SW will be reimbursed based on actual allowable costs, not to exceed the service reimbursement ceiling specified in the Itemized Service Budget. The contract prioritizes services for newly arriving refugees, those receiving cash assistance, unemployed refugees, and employed refugees needing support to maintain employment. Reimbursement will be conducted in accordance with the attached service budget, with performance measures and potential funding adjustments based on the contractor's ability to meet specified goals.