Refugee Program - Case Coordination (Phoenix)

The Arizona Department of Economic Security (ADES), specifically the Division of Aging and Adult Services (DAAS), has awarded Contract No. CTR078963 to the International Rescue Committee (IRC) for Refugee Program Case Coordination services. The contract will support refugee resettlement in Maricopa and Pima Counties, focusing on providing comprehensive support to Office of Refugee Resettlement (ORR)-eligible beneficiaries experiencing significant integration challenges. Services include intake and assessment, English language training referrals, relocation adjustment support, transportation assistance, healthcare access, and community education.

The contract is fully federally funded, with an estimated total value of $8,000,000 for the two-year period from October 1, 2025, to September 30, 2027 (with this specific contract segment running from award date to September 30, 2026). The primary objective is to help refugees achieve self-sufficiency and successfully transition to life in the United States. Reimbursement will correspond to actual allowable costs incurred, not exceeding the service reimbursement ceiling specified in the Itemized Service Budget. The contractor's performance will be evaluated based on specific service criteria, with potential funding adjustments ranging from no deduction to a 10% reduction depending on meeting established performance measures.