Level 1 Call Center Representative (15 or Fewer FTE)/$6400 (each person per month)

Harris & Harris, Ltd. was awarded an Agency Optional Contract by the Virginia Department of Taxation on March 15, 2025, for call center representative services. The contract carries a cumulative value of $761,600.00 and extends through March 14, 2026. The primary service delivery involves Level 1 Call Center Representative support for operations with 15 or fewer Full-Time Equivalents (FTE), priced at $6,400 per person per month. Services are to be delivered to Shyla Henderson.

This one-year engagement represents a staffing support arrangement whereby Harris & Harris, Ltd. will provide call center personnel capable of handling routine inquiries and customer interactions for the Virginia Department of Taxation. The contract structure and pricing mechanism indicate a fixed monthly rate per full-time equivalent employee, with the total contract value supporting approximately 10 FTE positions across the performance period. No specific geographic location or county designation is indicated in the contract documentation beyond the Commonwealth of Virginia.