HCERA-SAFRA Not-For-Profit Servicer Program

The Department of Education Office of Federal Student Aid awarded a Master IDIQ for Title IV student financial aid servicing to eligible not-for-profit entities under the Health Care and Education Reconciliation Act of 2010, with ordering authority closed on September 30, 2019.

Ordering is no longer active; the vehicle ceased accepting new task orders nearly seven years ago. The IDIQ was established on September 22, 2011, and has executed 70 task orders with a combined potential value of $1.97 billion, of which $1.87 billion (95 percent) has been obligated. Task-order activity peaked in 2015 with 13 orders, then declined to 5–6 orders annually in 2016–2018 before a spike to 10 orders in 2019, the final ordering year. Most recent task orders awarded on December 30, 2019, and September 3, 2019, reflected cleanup and closeout activity in the final quarter before the vehicle expired.

The vehicle exclusively contracts Title IV student financial aid servicing operations, including loan servicing, borrower defense support, and operations and development functions to support the federal student loan portfolio. All 70 task orders carry no set-aside designation; awards flow unrestricted.

Missouri Higher Education Loan Authority dominates the portfolio with 14 orders valued at $1 billion combined potential value—representing roughly 50 percent of all contract value on the vehicle. Five primes (Missouri Higher Education Loan Authority, Edfinancial Services LLC, Higher Education Servicing Corp, Oklahoma Student Loan Authority, and Granite Edvance Corporation) hold approximately 90 percent of combined potential value. The remaining eight awardees share the tail; concentration is extremely high. All 70 task orders were placed by the Department of Education Office of Federal Student Aid; customer concentration is total.

Task orders ranged from several million dollars to $652.8 million ceiling value, with typical firm fixed-price task orders running $10–$40 million. Economic price adjustments tied to employment cost index appear frequently across task orders. Task durations typically span 12 months, often aligned to fiscal-year cycles, with some extended into multi-year performance periods. Performance of record spans Title IV servicing operations nationwide.

This vehicle is closed to new orders and represents a completed IDIQ lifecycle executed entirely within the period 2011–2019.

The U.S. Department of Education, Office of Federal Student Aid (FSA) has awarded a Master IDIQ to "eligible" and "qualified" entities for Title IV student financial aid servicing, in accordance with Section 2212 of theHealth Care and Education Reconciliation Act (HCERA)/Student Aid and Fiscal Responsibility Act (SAFRA) of 2010.