The federal contract IDV award is a Federal Supply Schedule contract awarded by the GSA Federal Acquisition Service to The Northridge Group, Inc., a woman-owned small business. The 5-year contract, valued at up to $18 million, provides management consulting services to federal agencies, including contact center consulting, customer experience management, quality monitoring, telecom and technology management, and business process improvement. The Northridge Group has been awarded two delivery order contracts as task orders under this Federal Supply Schedule. The first is a $7.6 million firm-fixed-price contract from the Consumer Financial Protection Bureau for complaint handling and continuous improvement support services. The second is a $1.9 million firm-fixed-price contract from the Pension Benefit Guaranty Corporation for customer service quality assurance services. Both delivery order contracts have total small business set-aside designations. This Federal Supply Schedule contract and associated task orders aim to provide management consulting expertise to support federal agency operations and service delivery.
Mod # | Description | Reason For Modification | Federal Obligation (Click to sort descending) | Date (Click to sort ascending) |
|---|---|---|---|---|
| PSA904 | Other Administrative Action | $0 | 8/13/25 | |
| PA0014 | Other Administrative Action | $0 | 6/30/25 | |
| PSA897 | Other Administrative Action | $0 | 6/14/25 | |
| PA0013 | Other Administrative Action | $0 | 4/12/25 | |
| PSA893 | Other Administrative Action | $0 | 4/9/25 |
Name | Description | Awardee | Potential Value (Click to sort descending) | Award Date (Click to sort descending) | Completion Date (Click to sort descending) | Updated At (Click to sort descending) |
|---|---|---|---|---|---|---|
Delivery Order 47QRAA22D006B-9531CB22F0092 | The Northridge Group, Inc. | $7.6m | 9/27/22 | 9/28/25 | 12/10/24 | |
Delivery Order 47QRAA22D006B-16PBGC22F0010 | The Northridge Group, Inc. | $1.9m | 3/28/22 | 9/27/25 | 3/25/25 |
Name | Description | Size | Type (Click to sort descending) | Posted (Click to sort descending) |
|---|---|---|---|---|
MAS - The Northridge Group, Inc. - 47QRAA22D006B | 492KB | Document | Not listed |
Name | Description | Solicitation Number | Federal Agency | Type | Posted Date (Click to sort descending) |
|---|---|---|---|---|---|
Multiple Award Schedule | 47QSMD20R0001 | GSA Federal Acquisition Service | Solicitation | 9/30/19, 8:47 PM | |
Multiple Award Schedule | 47QSMD20R0001 | GSA Federal Acquisition Service | Award Notice | 6/18/24, 8:20 PM | |
Multiple Award Schedule | 47QSMD20R0001 | GSA Federal Acquisition Service | Award Notice | 12/17/21, 9:31 AM | |
Multiple Award Schedule | 47QSMD20R0001 | GSA Federal Acquisition Service | Award Notice | 5/6/22, 9:45 AM | |
Multiple Award Schedule | 47QSMD20R0001 | GSA Federal Acquisition Service | Award Notice | 8/14/24, 2:15 PM |