Washington 2025 enhancing no wrong door governance - 2025 enhancing no wrong door governance washington state project summary/abstract the washington state department of social and health services…

The Department of Health and Human Services Administration for Community Living awarded a $450,000 cooperative agreement to the Washington Department of Social & Health Services on June 1, 2026, under the Special Programs for the Aging, Title IV, and Title II, Discretionary Projects program (CFDA 93.048) to enhance Washington's No Wrong Door governance structure and person-centered workforce over two years through May 31, 2028.

The award funds development of a human-centered consumer website with guided search resource directory functionality inclusive of artificial intelligence and exploration of community information exchange options for improved resource directory capability. DSHS will design and launch an agile, formalized person-centered options counseling curriculum and certification standards tailored specifically for Washington's No Wrong Door system and deploy on-demand online training available across the network. The recipient will upgrade the statewide telephone line to streamline access to Aging and Disability Resource Centers for consumers and strengthen the No Wrong Door governance structure to support sustainable network practices.

Anticipated outcomes include increased consumer access to long-term services and supports through the modernized website and resource directory, individualized training experiences for workforce participants through customizable curriculum, improved eligibility and access point integration via technology modernization, and formal state leadership support of the governance structure. Work is performed in Washington.

Washington 2025 enhancing no wrong door governance - 2025 enhancing no wrong door governance washington state project summary/abstract the washington state department of social and health services (dshs), during this two-year project, will collaborate with new and existing partners of washington's community living connections (CLC/NWD) to strengthen the NWD governance structure and enhance the person-centered workforce. The goal of this project is to improve efficiencies in intake processes, strengthen the governance structure, and construct person-centered curriculum to promote an accessible NWD system. The objectives are to 1) support streamlined access to aaas/adrcs for consumers by upgrading the statewide telephone line; 2) launch an agile, yet formalized person-centered options counseling curriculum and certification designed specifically for the washington NWD system; 3) modernization of the consumer website inclusive of artificial intelligence, and, exploration of community information exchange options for improved resource directory functionality; and 4) strengthen NWD governance structure to support sustainable practices of the NWD network. Anticipated outcomes include: 1) consumers of all ages will have increased access to ltss resources through the use of the human centered designed consumer website and resource directory; 2) on-demand and customizable person-centered training curriculum will support individualized experiences for consumers of the NWD system; 3) access to long term services and supports for consumers of all ages will be improved through the integration of eligibility and access points including the modernization of technology; and 4) washington NWD system governance structure will have formal support from state leadership. The expected products ARE1) a human centered website and guided search resource directory experience; 2) on demand online training curriculum including credentialling standards available for the NWD network; 3) new telephone system directly connecting consumers to local aaas/adrcs; 4) artificial intelligence embedded into NWD partner websites; 5) improved warm hand off protocols between NWD partners; 6) formal governor recognition of NWD system; and 7) dissemination of findings through webinars, presentations, and grant reports.