Purchase Order 36C25622P0016

Innovation At Work Inc., a Service-Disabled Veteran-Owned Small Business (SDVOSB) based in Montgomery, Alabama, was awarded a firm-fixed-price Purchase Order by the Department of Veterans Affairs' Veterans Integrated Service Network 16 to provide switchboard operator services for the Southeast Louisiana Veterans Healthcare System in New Orleans. The contract was awarded on October 8, 2021, with a ceiling value of $4.46 million and an ultimate completion date of September 30, 2026. The solicitation, set aside 100% for SDVOSBs under NAICS code 561421 (Telephone Answering Services), called for electronic quotes to provide continuous switchboard operator services at the facility located at 2400 Canal Street, with evaluation based on past performance, technical acceptability, and best value. The contract structure consists of a one-year base period beginning October 8, 2021, through September 30, 2022, with four additional one-year option periods exercisable at the Government's discretion.

Innovation At Work Inc. brings extensive experience in providing critical administrative support services to federal agencies, particularly the VA, with a specialized portfolio that includes switchboard and telephone operator services at multiple VA Medical Centers nationwide. The company's track record supporting healthcare operations, combined with its SDVOSB status, positioned it favorably for this mission-critical requirement to maintain efficient communications operations at the New Orleans facility. This award represents a substantial commitment to sustaining the contractor's administrative service capabilities supporting the VA healthcare mission in the Southeast Louisiana region.