Purchase Order 36C24721P0363
Award Date 2/1/21
Potential Completion Date 3/31/22
Potential Value $545K
Federal Agency
Ultimate Awardee
Not listed NAICS Category
PSC Category
Federal Contract Vehicle
- Not listed
Set-Aside Type
Service-Disabled Veteran-Owned Small Business
Extent Competed
Competed under SAP
Major Defense Program
Not listed Pricing Type
Firm Fixed Price
Place of Performance
Birmingham, AL 35233, USA
Solicitation Procedures
Simplified Acquisition
Number Of Offers Received
5
Legislative Mandate
Service Contract Act
National Interest Action
Not listed Research Type
Not listed Primary Consortia Member
Not listed Similar Awards
- This is a firm-fixed-price purchase order contract awarded by the Department of Veterans Affairs (VA) Veterans Health Administration to Innovation At Work Inc., a Service-Disabled Veteran-Owned Small Business (SDVOSB). The contract, valued at $2,907,672.16, is for switchboard operator services at the Birmingham VA Medical Center and its associated Community-Based Outpatient Clinics (CBOCs) in Birmingham, Alabama. The contract has a one-year base period and four one-year option periods, for a...
- The Department of Veterans Affairs (VA) Network Contracting Office 16 awarded a $2,504,130.38 firm-fixed-price definitive contract to Career Management Associates of Iowa, LLC (CMA), a service-disabled veteran-owned small business (SDVOSB), to provide switchboard and telephone operator services for the Gulf Coast Veterans Health Care System in Biloxi, Mississippi. This contract was set aside 100% for SDVOSBs and has a performance period through March 31, 2025. The original procurement was a...
- The Department of Veterans Affairs Veterans Health Administration awarded a $2.4 million firm fixed price purchase order to Innovation At Work Inc. to provide switchboard operator services at the Hampton VA Medical Center in Hampton, Virginia. The contract has a base year and four option years of performance with a Service-Disabled Veteran-Owned Small Business set aside. Per the original solicitation, the prime contractor will provide 24/7 coverage of two to four operators per shift depending on...
- This is a firm fixed-price purchase order awarded by the Veterans Integrated Service Network 16, a civilian agency, to Career Management Associates of Iowa, LLC, a service-disabled veteran-owned small business (SDVOSB). The contract is for switchboard services and has a ceiling value of $1,262,181.00 with a period of performance through September 30, 2027. The contract is not set aside. Career Management Associates of Iowa, LLC is the prime contractor and there are no major subcontractors...
- This federal contract award is for switchboard operator services provided to the Department of Veterans Affairs (VA) Veterans Health Administration, Veterans Integrated Service Network 7, located in Tuskegee, Alabama. The prime contractor is Bobby Dodd Institute, Inc., a non-profit organization that provides employment opportunities and job training to people with disabilities. The contract is a definitive, firm fixed-price contract with a potential value of $1,846,626.29 and a completion date...
- Innovation At Work Inc., a service-disabled veteran-owned small business based in Montgomery, Alabama, was awarded a $1.94M firm fixed-price purchase order for switchboard services at the Department of Veterans Affairs Gulf Coast Veterans Health Care System facility in Biloxi, Mississippi. The contract, which commenced on November 1, 2024, and is scheduled for completion by September 30, 2025, encompasses 24/7/365 switchboard operations including attendant HPC Smartcard Keyboard operation,...
- <p>The Department of Veterans Affairs Veterans Health Administration Veterans Integrated Service Network 6 awarded a $105,869.96 firm fixed price delivery order against the Multiple Award Schedule to Career Management Associates of Iowa, LLC for telephone operator bridge services. The contract has a period of performance through November 30, 2023 to support the agency's healthcare programs. No set-aside designation was used for this award made under the vendor's GSA Schedule contract.</p>
- The Department of Veterans Affairs Veterans Health Administration Veterans Integrated Service Network 9 awarded a $673,633 firm fixed price delivery order contract to Bobby Dodd Institute, Inc. for switchboard operator services. Under the terms of the two-year contract, Bobby Dodd Institute will provide switchboard operators to support VA operations in Nashville, Tennessee. As a non-Department of Defense agency, the VA utilizes contracts to procure necessary goods and services in support of...
- The Department of Veterans Affairs Veterans Health Administration awarded a $271,000 firm fixed price contract to Mountainside Medical Equipment, Inc. to provide telephone switchboard operator services for the Erie VA Medical Center located in Erie, Pennsylvania. The solicitation sought coverage from 8:00 AM to 8:00 PM Monday through Friday to handle an average of 17-24 calls per hour, and required compliance with all security requirements and the Department of Labor wage determination. This...
- The Department of Veterans Affairs (VA) awarded a $698,815.68 firm-fixed price purchase order contract to Innovation At Work Inc., a minority-owned, veteran-owned, and service-disabled veteran-owned small business. The contract is for telephone answering services at the Joseph Maxwell Cleland Atlanta VA Medical Center, including 24/7 switchboard coverage, call processing, emergency response, and patient/staff locator services. The contract has a base period from May 1, 2025, to April 30, 2026,...
The Department of Veterans Affairs Veterans Health Administration awarded a $545,023 firm fixed price purchase order to Career Management Associates of Iowa, LLC for switchboard operator services. The contract calls for one supervisor and one non-sighted operator available 24/7 to handle incoming calls and route callers at the Birmingham VA Medical Center in Alabama, as originally solicited. Historical monthly call volumes at the facility range from 45,000 to 65,000, with an abandonment rate below 5%. The prime contractor will perform on site at the 35233 zip code through March 2022. The award was set aside for a Service-Disabled Veteran-Owned Small Business to support the VA's mission of serving those who have served.
Generated 12/29/23, 4:43 PM
Name | Description | Solicitation Number | FederalAgency | Type | PostedDate |
|---|---|---|---|---|---|
R699-- Switchboard Operator-521 | 36C24721Q0226 | Department of Veterans Affairs Veterans Health Administration Veterans Integrated Service Network 7 | Solicitation 2/3 | 1/8/21, 7:32 AM | |
R699-- Switchboard Operator-521 | 36C24721Q0226 | Department of Veterans Affairs Veterans Health Administration Veterans Integrated Service Network 7 | Award Notice 3/3 | 1/25/21, 11:05 AM | |
R699-- Switchboard Operator-521 | 36C24721Q0226 | Department of Veterans Affairs Veterans Health Administration Veterans Integrated Service Network 7 | Pre-Solicitation 1/3 | 1/8/21, 7:29 AM |
Mod # | Description | ReasonForModification | Federal Obligation | Date |
|---|---|---|---|---|
| P00005 | Additional Work (new agreement, FAR part 6 applies) | ($1k) | 6/21/22 | |
| P00004 | Additional Work (new agreement, FAR part 6 applies) | ($3k) | 3/22/22 | |
| P00003 | Exercise an Option | $89.7k | 1/31/22 | |
| P00001 | Additional Work (new agreement, FAR part 6 applies) | $1.3k | 8/17/21 | |
| Not listed | Not listed | $457.9k | 1/28/21 |