R699-- Switchboard Operator-521
Closed Solicitation Posted
This opportunity was awarded. See the award notice from .
- Solicitation number
- 36C24721Q0226
- Agency
- Veterans Integrated Service Network 7 Veterans Health Administration, Department of Veterans Affairs
- Responses due
- Set-aside
- No set-aside
Opportunity facts
- NAICS code
- 561421 Telephone Answering Services
- PSC
- R699 Support- Administrative: Other
Notice details come from SAM.gov. Updated .
About this opportunity
The Department of Veterans Affairs is soliciting proposals to provide switchboard operator services for the Birmingham VA Medical Center in Alabama. The solicitation seeks one supervisor and one non-sighted operator available 24/7 to handle incoming calls and route callers. Responses are due January 15, 2021 at 3:00PM CST and the performance period is February 1, 2021 through January 31, 2022. Proposals will be evaluated based on the vendor's ability to meet the qualifications, duties, coverage hours, and reporting responsibilities outlined in the performance work statement. All questions must be submitted by January 14th.
There is no set-aside designation. The incumbent contractor currently handles over 50,000 calls per month with an abandonment rate below 5%. Historical monthly call volumes from 2020 range between 45,000 to 65,000 calls. The amendment does not change pricing terms or the response deadline. Services will be performed on-site at the Birmingham VA Medical Center located in Alabama.
Notice text
Page 2 of 2
ON OR ABOUT January 8, 2021 I WILL POST AN RFQ TO PROVIDE SWITCHBOARD OPERATOR SERVICES. PLEASE FILL OUT THE ATTACHED REQUEST FOR THE QUOTE, (RFQ), AND EMAIL THE COMPLETED DOCUMENT BACK IN ORDER TO BE CONSIDERED FOR AWARD. THE CLOSING OF THE BUY WILL BE ON (January 15, 2021 @ 3:00 CST). ALL QUESTIONS MUST BE ADDRESSED BY EMAIL NO LATER THAN 24 HOURS PRIOR TO THE CLOSING. PLEASE PROVIDE EXACTLY WHAT THE GOVERNMENT IS REQUESTING. SEE PERFORMANCE WORK STATEMENT FOR MORE DETAIL IF INCLUDED. All capabilities are to be submitted to MARCUS.WATTS@VA.GOV
Attachments
| File | Type | Posted |
|---|---|---|
| 36C24721Q0226 0001.docx | DOCX document | |
| 36C24721Q0226.docx | DOCX document |
Notice history
| Notice | Type | Posted |
|---|---|---|
| R699-- Switchboard Operator-521 | Award Notice | |
| R699-- Switchboard Operator-521 | Solicitation | |
| R699-- Switchboard Operator-521 | Pre-Solicitation |
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