Priority fulfillment services contract FY2021 funding for call center efforts

Ended Awarded Last action

Contract number
2031JG21F00089
Awardee
Awarding agency
Obligated
$5,935,038

Award facts

Contract value 100% obligated
$5,935,037.93 Current and potential, with all options
Completion date 100% complete
Current and potential, with all options
Contracting staff
Set-aside
No set-aside
Competition
Full and Open Competition Negotiated Proposal / Quote
Pricing
Firm Fixed Price
Place of performance
Allen, TX 75013, USA

Award details come from SAM.gov/FPDS.

Transactions

Action Obligated Date
Other Administrative Action P00004 · The purpose of this modification is to DE-obligate funds -$649,021
Other Administrative Action P00003 · The purpose of this modification is to change pfswebs task order 2031JG21F00089 clin 0008 from fonolo in queue callback to amazon connect callback for pfswebs… $0
Other Administrative Action P00002 · The purpose of this modification is to change the COR to christopher bailey to allow for invoicing and payments for priority fulfillment services FY2021 call… $0
Funding Only Action P00001 · The purpose of this modification is to incrementally fund priority fulfillment services contract FY2021 funding for call center efforts $3,180,899
Original award $3,403,160

About this award

The United States Mint, an agency of the Department of the Treasury, awarded Priority Fulfillment Services, Inc. a $5.9 million firm fixed price delivery order contract to provide call center services and support from November 2020 through September 2023. As a division of Pfsweb, Inc., Priority Fulfillment Services will leverage its experience and infrastructure to fulfill the Mint's requirements for customer service and engagement relating to its coin and collectible programs over the three-year period of performance. No subcontractors or set aside designations were indicated. The place of performance in Allen, Texas positions Priority Fulfillment Services to efficiently support the Mint's priority fulfillment needs through this vehicle.

Quick answers

Who was awarded contract 2031JG21F00089?

2031JG21F00089 was awarded to Priority Fulfillment Services, Inc. by United States Mint (Department of the Treasury) on November 19, 2020.

How much is contract 2031JG21F00089 worth?

The government has obligated $5,935,038 on 2031JG21F00089.

Is contract 2031JG21F00089 an order under another contract?

Yes. 2031JG21F00089 is a delivery order under TMHQ13C0073, an indefinite delivery contract.

Was contract 2031JG21F00089 competed?

The extent of competition for 2031JG21F00089 was full and open competition.

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