FY18 12.1 non DHS o & m support I360 technologies shall provide the management, supervision, personnel, facilities, equipment, information security, transportation, and materials and supplies…

This is a firm-fixed price delivery order awarded by the Department of the Interior to I360Technologies Inc., a for-profit organization based in Leesburg, VA. The contract provides operations and maintenance support for the Oracle Federal Financial System used by the Interior Business Center (IBC) Financial Management Line of Business (FMLOB). Key services include support for Oracle applications such as Sourcing, iSupplier, Inventory, Purchasing, Accounts Payable, Fixed Assets, Accounts Receivable, General Ledger, and others. The contractor will also provide Tier 2 help desk support, interface maintenance, and assistance with Oracle updates and patches. This order has a potential value of $4,114,984.68 and a period of performance through January 14, 2019. It is not associated with a set-aside program.

FY18 12.1 non DHS o & m support I360 technologies shall provide the management, supervision, personnel, facilities, equipment, information security, transportation, and materials and supplies necessary to provide support for clin 4, support for oracle applications operations and maintenance as generally described in IDIQ contract D14PC00026. The general clin 4 support activities are found at WBS d.1.4 of the IDIQ. The contractor must provide expertise for the current IBC footprint which includes the following module set-up or function: a. Sourcing b. Isupplier (not full functionality) c. Inventory d. Purchasing e. Procure to pay 1) accounts payable 2) purchase order 3) ipro 4) IPP 5) SAM (merging/matching of items left from clean-up) f. Fixed assets g. Accounts receivable h. Budget to report 1) general ledger 2) federal administrator 3) reporting 1) discoverer (reporting) (note, this includes creation of new discoverer reports - support is not exclusive to break-fix). 2) oracle business intelligence enterprise edition (obiee) / oracle business intelligence applications (obia) (note, the government expectation - contractor support will include writing reports from existing tables and data that exists and is available in the data warehouse.) i. Accounting, including subledger accounting (SLA) for all modules j. Contract lifecycle management (CLM) k. IPP & oracle workflow and admin backup to federal o & m l. Year-end 3. The contractor shall provide assistance with and resolution of payment processing errors. 4. The contractor shall provide support and assistance with any standard or custom interface errors. Support activities shall include maintenance, problem resolution, mandatory and annual changes, enhancements to these custom interfaces, updating system documents, and training to o & m staff for any new enhancements (ensuring 508 compliance as needed). The contractor shall support up to (3) three new, unique custom interfaces developed during the period of performance. (note, at this time, the government does not know the complexity of the potential 3 new, unique interfaces). A. IBC fmlob has eleven (11) standard interfaces: 1) credit card, 2) payroll, 3) etravel, 4) fpps and NFC employee, 5) fpds-NG, 6) FED BIZ OPS 7) invoice processing platform (IPP) note: IPP will be comprised of four interfaces 8) employee address / bank information 9) cars reconciliation (once available) 10) payment application modernization (PAM) international ACH transaction (IAT) 11) data act b. IBC fmlob has 26 unique, custom interfaces. Included in the list of custom interfaces is the cbeyond collection interface; an eeoc-specific interface. 5. The contractor shall provide tier 2 help desk support for all IBC fmlob clients and IBC accounting operations services division (aosd) [remedy incidents] both functional and technical in nature. This is a shared responsibility with the government and contractor. 6. The contractor shall provide support in implementing and resolving issues that require oracle corporation's assistance (i.e. creation, update, resolution of service requests (SRS)). 7. The contractor shall provide support for testing of all patches. A) the contractor shall also be responsible for conducting informal training on functionality changes that occur as the result of an update or patch and for updating relevant system documentation. B) oracle off releases and patches are dependent on oracle corporation and include quarterly security releases and basic patches (including family packs). C) all patches and releases are deployed by and the responsibility of the government. D) stop work, emergency patches are deployed off schedule by the government are not the responsibility of the vendor under this task order. E) major upgrades identified by oracle corporation at the 1ST level (X.X.x) will be priced under a separate task order. In summary, 1.