Contact center
Ended Awarded Last action
- Contract number
- 47QFDA18F0067
- Awardee
-
Accenture Federal Services LLC UEI C47BNA8GM833
- Awarding agency
-
Assisted Acquisition Services Region 11
Assisted Acquisition Services, General Services Administration
- Obligated
- $7,932,589
Award facts
- Opportunity
-
- General Purpose Commercial Information Technology Equipment, Software and Services Solicitation · ID11180084 · Posted Jun 13, 2019
- Contract value 100% obligated
- $7,932,588.99 Current and potential, with all options
- Completion date 100% complete
- Current and potential, with all options
- Funding agency
- Department of Agriculture
- NAICS code
- 541512 Computer Systems Design Services
- PSC
- R499 Support- Professional: Other
- Set-aside
- No set-aside
- Competition
- Full and Open Competition · 5 offers Multiple Award, Fair Opportunity
- Pricing
- Firm Fixed Price
- Place of performance
- Washington, DC 20006, USA
- Legislative mandates
-
- Other statutory authority
Award details come from SAM.gov/FPDS.
Transactions
| Action | Obligated | Date |
|---|---|---|
| Other Administrative Action | $0 | |
| Supplemental Agreement for work within scope | $0 | |
| Other Administrative Action | $0 | |
| Change Order | $0 | |
| Original award | $7,932,589 |
About this award
This is a delivery order contract awarded by the U.S. Department of Agriculture to Accenture Federal Services LLC, a global professional services firm. The $7,932,588.99 contract is for contact center services, utilizing the Information Technology Schedule 70 (IT-70) governmentwide acquisition contract. The contract does not have a set-aside designation.
Accenture Federal Services is the prime contractor and has subcontracted work to Senture LLC, a Teleperformance company that provides multichannel contact center and business process outsourcing solutions, as well as Coastal Cloud LLC. The contract appears to be for providing a range of contact center services, including customer service, quality assurance, training, and other support functions for various federal agencies. Accenture has a history of delivering enterprise IT modernization, cybersecurity, data management, and logistics services to government clients.
Quick answers
Who was awarded contract 47QFDA18F0067?
47QFDA18F0067 was awarded to Accenture Federal Services LLC by Assisted Acquisition Services Region 11 (Assisted Acquisition Services) on September 30, 2018.
How much is contract 47QFDA18F0067 worth?
The government has obligated $7,932,589 on 47QFDA18F0067.
Which agency awarded contract 47QFDA18F0067?
Assisted Acquisition Services Region 11 (Assisted Acquisition Services) awarded 47QFDA18F0067, with funding from Department of Agriculture.
Is contract 47QFDA18F0067 an order under another contract?
Yes. 47QFDA18F0067 is a delivery order under GS35F540GA, a federal supply schedule, on Information Technology Schedule 70 (IT-70).
Was contract 47QFDA18F0067 competed?
The extent of competition for 47QFDA18F0067 was full and open competition. The government received 5 offers.
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