Delivery Order GS00F0048N-HSCG2314FMMZ001

The U.S. Citizenship and Immigration Services (USCIS), a civilian agency under the Department of Homeland Security, awarded a $9,644,837.21 Firm Fixed Price Delivery Order to Peraton Enterprise Solutions LLC to provide call center support services. The contract is a task order under the USA Contact Multichannel Contact Center Services government-wide acquisition contract (GWAC). The contract is not set aside for any special business categories. Peraton Enterprise Solutions LLC is a subsidiary of...

CSRA LLC, a subsidiary of General Dynamics Corporation and formerly known as CSC Government Solutions LLC, received a delivery order contract valued at $21.1 million from the Office of the Assistant Secretary for Administration for contact center services. The delivery order, awarded on August 1, 2014, with an ultimate completion date of January 31, 2020, represents a firm fixed-price engagement to be performed in North Bethesda, Maryland. This contract does not carry a set-aside designation,...

Maximus Federal Services, Inc. was awarded a definitive contract by the Centers for Medicare and Medicaid Services on August 31, 2022, to perform Contact Center Operations with an ultimate completion date of September 10, 2031. The contract carries a ceiling value of $6.44 billion and utilizes cost-plus award fee pricing. The work will be performed in West McLean, Virginia, and serves as the backbone for managing customer inquiries for Medicare (serving approximately 64.5 million...

This federal contract was awarded by the Consumer Financial Protection Bureau (CFPB) to Maximus Federal Services, Inc., a subsidiary of Maximus Inc., a leading provider of government services and solutions. The $8,128,838.41 contract, which is not set aside, is for contact center support services. The contract parent is the USA Contact Multichannel Contact Center Services Master GWAC. Maximus Federal Services will provide a range of contact center services, including handling consumer inquiries,...

The Office of Personnel Management (OPM) awarded a delivery order valued at $14.8 million to Maximus Federal Services, Inc. on April 18, 2024, to establish and operate a Customer Support Center (CSC) for the Postal Service Health Benefits Program. The contract, which extends through January 31, 2027, represents a firm fixed-price engagement to be performed in West McLean, Virginia. The CSC will deliver comprehensive customer support functions to ensure effective program administration and...

This is a delivery order contract awarded by the U.S. Department of Agriculture to Accenture Federal Services LLC, a global professional services firm. The $7,932,588.99 contract is for contact center services, utilizing the Information Technology Schedule 70 (IT-70) governmentwide acquisition contract. The contract does not have a set-aside designation. Accenture Federal Services is the prime contractor and has subcontracted work to Senture LLC, a Teleperformance company that provides...

The Federal Communications Commission (FCC) has awarded Asrc Federal Technology Solutions, LLC an $17.97 million firm fixed-price definitive contract for contact center support services to be performed in Reston, Virginia, with an ultimate completion date of September 30, 2030. This contract is designated as an 8(a) sole source set-aside, leveraging Asrc Federal's status as an Alaska Native Corporation-owned small disadvantaged business certified under the Small Business Administration's 8(a)...

This is a firm-fixed-price purchase order awarded by the U.S. Department of Health and Human Services to Servicesource Inc., a nonprofit disability resource organization, for a Telephone Locator Service. The contract has a total potential value of $522,567.72 and a period of performance through September 28, 2028. There is no set-aside designation associated with this award. Servicesource Inc. is a registered AbilityOne nonprofit agency and has been awarded numerous prime federal contracts to...

The Centers for Disease Control and Prevention awarded a delivery order to Maximus Federal Services, Inc. for call center services, with a ceiling value of $2.16 million and a completion date of March 31, 2029. This delivery order, awarded on April 1, 2024, is issued under the Chief Information Officer—Solutions and Partners 3 (CIO-SP3) master GWAC and will be performed in Chamblee, Georgia. The award carries firm fixed-price terms with no set-aside designation. Maximus Federal Services, a...

The General Services Administration (GSA) awarded a Customer Service Center Support Contract to Contracting & Communications Services, Inc. (CCSi), a women-owned small business headquartered in Gaithersburg, Maryland, with a ceiling value of $1.24 million and a completion date of March 31, 2027. This definitive contract with firm fixed-price terms was administratively transferred from the Department of Housing and Urban Development (HUD) to GSA in accordance with Executive Order 14240, which...