The purpose of this task order is to audit the quality of customer service representative (CSR) interactions in its multichannel medicare and marketplace contact center. Independently, and not as an…
Active Awarded Last action
- Contract number
- 75FCMC26F0054
- Awardee
-
USA Infotech, LLC UEI Z8KHFKXFCMZ1
- Awarding agency
-
Centers for Medicare and Medicaid Services
Department of Health and Human Services
- Obligated
- $1,491,233
Award facts
- Contract value 18% obligated
-
- $1,491,232.92 Current, with exercised options
- $8,347,502.30 Potential, with all options
- Completion date 10% complete
-
- Current, with exercised options
- Potential, with all options
- NAICS code
- 541511 Custom Computer Programming Services
- PSC
- R499 Support- Professional: Other
- Set-aside
- No set-aside
- Competition
- Full and Open Competition · 5 offers Multiple Award, Fair Opportunity
- Pricing
- Firm Fixed Price
- Place of performance
- Windsor Mill, Milford Mill, MD 21244, USA
- Legislative mandates
-
- Employment Eligibility Verification (E-Verify) FAR subpart 22.18
- Service Contract Inventory FAR subpart 4.17
Award details come from SAM.gov/FPDS.
Transactions
| Action | Obligated | Date |
|---|---|---|
| Other Administrative Action | $0 | |
| Original award | $1,491,233 |
About this award
The Centers for Medicare and Medicaid Services (CMS) awarded a delivery order valued at $8.3 million to USA Infotech, LLC, a woman-owned and economically disadvantaged small business, with a completion date of February 28, 2031. The contract, awarded on May 1, 2026, is structured as a firm fixed-price delivery order under the General Services Administration's Multiple Award Schedule (MAS) vehicle. USA Infotech will perform the work at its location in Windsor Mill/Milford Mill, Maryland. The awardee holds multiple SBA certifications, including certification as an 8A Program Participant (through July 24, 2030) and HUBZone firm designation, and this award was made without a small business set-aside.
The primary objective of this task order is to conduct quality audits of customer service representative interactions within CMS's multichannel Medicare and Marketplace contact center operations. USA Infotech will perform these audits independently and provide objective assessments of CSR performance across multiple communication channels. This engagement leverages the contractor's expertise in customer service quality evaluation to support CMS's efforts in monitoring and improving the beneficiary experience across its critical healthcare enrollment and support services.
Description
The purpose of this task order is to audit the quality of customer service representative (CSR) interactions in its multichannel medicare and marketplace contact center. Independently, and not as an agent of the government, the contractor shall furni
Quick answers
Who was awarded contract 75FCMC26F0054?
75FCMC26F0054 was awarded to USA Infotech, LLC by Centers for Medicare and Medicaid Services (Department of Health and Human Services) on May 1, 2026.
How much is contract 75FCMC26F0054 worth?
The government has obligated $1,491,233 on 75FCMC26F0054. Its potential value, with all options, is $8,347,502.
Is contract 75FCMC26F0054 an order under another contract?
Yes. 75FCMC26F0054 is a delivery order under 47QTCA22D006N, a federal supply schedule, on Multiple Award Schedule (MAS).
Was contract 75FCMC26F0054 competed?
The extent of competition for 75FCMC26F0054 was full and open competition. The government received 5 offers.
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