National answer desk - contact service representatives
Ended Awarded Last action
- Contract number
- 73351022F0230
- Awardee
-
Upslope Advisors Inc. UEI GJ52Z9FTCHR6
- Awarding agency
-
Office of Performance Management and the Chief Financial Officer
Small Business Administration
- Obligated
- $4,761,872
Award facts
- Opportunity
-
- 73351022Q0173 Solicitation number
- Contract value 62% obligated
-
- $4,761,872.10 Current, with exercised options
- $7,703,947.85 Potential, with all options
- Completion date 100% complete
-
- Current, with exercised options
- Potential, with all options
- Contracting staff
- Funding agency
- Office of the Chief Operating Officer Small Business Administration
- NAICS code
- 541330 Engineering Services
- PSC
- R699 Support- Administrative: Other
- Set-aside
- Competitive 8(a)
- Competition
- Full and Open Competition · 14 offers Multiple Award, Fair Opportunity
- Pricing
- Firm Fixed Price
- Place of performance
- Ashburn, VA 20146, USA
- Legislative mandates
-
- Service Contract Act FAR subpart 22.10
Award details come from SAM.gov/FPDS.
Transactions
| Action | Obligated | Date |
|---|---|---|
| Close Out | $0 | |
| Exercise an Option | $1,438,994 | |
| Exercise an Option | $1,661,439 | |
| Original award | $1,661,439 |
About this award
The Office of the Chief Operating Officer issued a $7.7 million delivery order to Upslope Advisors Inc., an SBA 8(a)-certified small disadvantaged business, on September 30, 2022, under a competitive 8(a) set-aside for National Answer Desk contact center services.
Place of performance is Ashburn, VA. The order runs through September 29, 2027. Upslope is a Denver-based, minority-owned and Black American-owned Subchapter S Corporation providing data analytics, event production, logistics coordination, contact center services, and technical consulting to federal agencies, positioned primarily as a prime contractor.
Service Contract Inventory data reflects actual government-invoiced labor across the order's performance period. In FY2023, Upslope invoiced $1.8 million across 24.2 FTEs and 50,333 contractor hours at a derived rate of $35.59 per hour. FY2024 saw $1.6 million invoiced across 38.8 FTEs and 80,640 contractor hours at $19.28 per hour. FY2025 reported $1.4 million invoiced across 20.4 FTEs. The derived hourly rate declined year-over-year. In FY2025, the prime self-performed all reported hours with no subcontractors.
Quick answers
Who was awarded contract 73351022F0230?
73351022F0230 was awarded to Upslope Advisors Inc. by Office of Performance Management and the Chief Financial Officer (Small Business Administration) on September 30, 2022.
How much is contract 73351022F0230 worth?
The government has obligated $4,761,872 on 73351022F0230. Its potential value, with all options, is $7,703,948.
Which agency awarded contract 73351022F0230?
Office of Performance Management and the Chief Financial Officer (Small Business Administration) awarded 73351022F0230, with funding from Office of the Chief Operating Officer (Small Business Administration).
Is contract 73351022F0230 an order under another contract?
Yes. 73351022F0230 is a delivery order under 47QRAA21D002C, a federal supply schedule, on Multiple Award Schedule (MAS).
Was contract 73351022F0230 competed?
The extent of competition for 73351022F0230 was full and open competition. The government received 14 offers. It was set aside: Competitive 8(a).
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