Independent quality assurance (IQA) contractor will audit the quality of customer service representative (CSR) interactions in CMS's multichannel medicare and marketplace contact center.
Ended Awarded Last action
- Contract number
- 75FCMC21F0038
- Awardee
-
Sparksoft Corporation UEI JXL3M7N4DWX5 Part of Sparksoft Corporation
- Awarding agency
-
Centers for Medicare and Medicaid Services
Department of Health and Human Services
- Obligated
- $9,527,032
Award facts
- Contract value 100% obligated
- $9,527,032.00 Current and potential, with all options
- Completion date 100% complete
- Current and potential, with all options
- NAICS code
- 541990 All Other Professional, Scientific, and Technical Services
- PSC
- R499 Support- Professional: Other
- Set-aside
- No set-aside
- Competition
- Full and Open Competition · 5 offers Multiple Award, Fair Opportunity
- Pricing
- Firm Fixed Price
- Place of performance
- Windsor Mill, Milford Mill, MD 21244, USA
- Legislative mandates
-
- Employment Eligibility Verification (E-Verify) FAR subpart 22.18
- Service Contract Inventory FAR subpart 4.17
Award details come from SAM.gov/FPDS.
Transactions
| Action | Obligated | Date |
|---|---|---|
| Exercise an Option | $2,029,850 | |
| Other Administrative Action | $0 | |
| Exercise an Option | $1,990,009 | |
| Other Administrative Action | $0 | |
| Exercise an Option | $1,951,094 | |
| Other Administrative Action | $0 | |
| Supplemental Agreement for work within scope | $0 | |
| Exercise an Option | $1,912,841 | |
| Other Administrative Action | $0 | |
| Other Administrative Action | $0 | |
| Supplemental Agreement for work within scope | $0 | |
| Original award | $1,643,238 |
Show all 12
About this award
This is a $9,527,032.00 firm fixed price delivery order awarded by the Centers for Medicare and Medicaid Services (CMS) to Sparksoft Corporation, an 8(a) certified, women-owned minority small business. The contract is for independent quality assurance (IQA) services to audit the quality of customer service representative (CSR) interactions in CMS's multichannel Medicare and Marketplace contact center. This work will be performed in Windsor Mill and Milford Mill, Maryland and runs through April 30, 2026. The contract was awarded under CMS's Multiple Award Schedule (MAS) contract vehicle, which allows the agency to obtain a wide range of IT and professional services. Sparksoft has experience supporting CMS programs as both a prime contractor and subcontractor.
Quick answers
Who was awarded contract 75FCMC21F0038?
75FCMC21F0038 was awarded to Sparksoft Corporation by Centers for Medicare and Medicaid Services (Department of Health and Human Services) on May 1, 2021.
How much is contract 75FCMC21F0038 worth?
The government has obligated $9,527,032 on 75FCMC21F0038.
Is contract 75FCMC21F0038 an order under another contract?
Yes. 75FCMC21F0038 is a delivery order under 47QRAA20D005E, a federal supply schedule, on Multiple Award Schedule (MAS).
Was contract 75FCMC21F0038 competed?
The extent of competition for 75FCMC21F0038 was full and open competition. The government received 5 offers.
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