This is a definitive contract awarded by the Internal Revenue Service (IRS) to Q-Matic Corporation, a foreign-owned for-profit organization, for the use of automated customer queuing management systems. The contract, valued at $852,023.56, is for firm fixed-price services to enable the IRS's Field Assistance (FA) function to more efficiently monitor and control customer traffic flow, as well as gather critical data for staffing, training, budgeting, and forecasting purposes. The contract was awarded on April 1, 2016 with a completion date of September 30, 2017. It does not have a set-aside designation. Q-Matic Corporation has a significant history of providing queue management solutions and technical services to various federal agencies, including the Department of Veterans Affairs and the Department of the Air Force.