The Department of the Air Force awarded Avtex Solutions, LLC Ttec Division a $108,292 definitive contract to provide Genesys PureConnect license maintenance and support renewal services for the Air Force Field Assistance Service. The contract has a firm-fixed-price and period of performance from August 1, 2023 to July 31, 2024. Under the terms of the solicitation, Avtex will deliver maintenance and support for Genesys PureConnect licenses, including remedy IVR, large CIC development system, contact center 1, business clients, unified messaging add-on, supervisor add-on, basic sessions, advanced sessions, switchover clone, conference sessions, advanced server, media sessions, and media server developer licenses and medium media servers. The funding agency, Air Force Air Education and Training Command, will utilize these services to support the phone systems used by the Air Force Field Assistance Service in fulfilling its mission. No subcontractors or set aside designations were identified.
Generated 12/17/23, 9:16 PM