"other functions" FSA uses information from social media and other traditional data sources for improving service to students and families. Social media is a rich source of data that combined with web…

Ended Definitive Contract Awarded Last action

Contract number
EDFSA17C0003
Awardee
Awarding agency
Obligated
$1,315,642

Award facts

Contract value 77% obligated
  • $1,315,642.10 Current, with exercised options
  • $1,703,642.10 Potential, with all options
Completion date 100% complete
Current and potential, with all options
Contracting staff
Set-aside
8(a) Sole Source
Competition
Not Available for Competition · 1 offer Only One Source
Pricing
Firm Fixed Price
Place of performance
West McLean, VA 22102, USA
Legislative mandates

Award details come from SAM.gov/FPDS.

Transactions

Action Obligated Date
Funding Only Action P00016 · The purpose of this MOD is to obligate funding. $130,683
Exercise an Option P00015 · The purpose of this MOD is to extend the contract from 4/16/22 to 10/16/22 and obligate funding. $130,683
Exercise an Option P00013 · The purpose of this modification is to exercise option year 4. $261,365
Supplemental Agreement for work within scope P00012 · The purpose of this modification is to implement four (4) khoros licenses for the digital engagement tool. $6,847
Other Administrative Action P00011 · Changing contracting officer from keonna smith-gordon to william jackson and updating the authority on MOD #9 to 52.217-9 option to extend the term of the… $0
Other Administrative Action A00010 · Admin modification to update the POP from the exercise of the option under MOD 9. $0
Other Administrative Action P00009 · Award option year 3 for digital engagement management tool $244,565
Other Administrative Action A00008 · Admin 1 MOD to update cpss with contracting officer change $0
Other Administrative Action P00007 · The purpose of this modification is to change the contracting officer from pennie summers to keonna smith-gordon $0
Supplemental Agreement for work within scope P00006 · Customer experience uses information from social media and other traditional data sources for improving service to students and families. Social media is a rich… $249,500
Supplemental Agreement for work within scope P00005 · The customer experience office (CE) is responsible for identifying, measuring and reporting customer expectations and satisfaction with the federal financial… $40,000
Supplemental Agreement for work within scope P00004 $155,000
Other Administrative Action P00003 · "other function" customer experience uses information from social media and other traditional data sources for improving service to students and families.… $0
Other Administrative Action P00002 · "other function" the purpose of this modification is to issue a stop work order for ED-FSA-17-c-0003. As a result of a lapse in the appropriations for the… $0
Supplemental Agreement for work within scope P00001 · "other function" within CE the digital engagement group is responsible for FSA social community management, social customer service, customer listening,… $0
Original award $97,000
Show all 16

About this award

Written by GovTribe AI ·

The Department of Education's Office of Federal Student Aid (FSA) awarded a Firm Fixed Price contract to Riva Solutions Inc., an 8(a) certified small disadvantaged business, to provide support for analyzing and implementing digital tools, platforms, and solutions to improve FSA's online presence and service delivery to students and families. The $1,703,642.10 contract, which was awarded on a sole-source basis, includes analyzing social media and other data sources to identify content gaps and making recommendations to FSA. Riva Solutions has experience delivering IT services and solutions, including web development, systems integration, and IT modernization, to federal agencies under various contract vehicles such as the 8(a) STARS III GWAC and CIO-SP3 Small Business GWAC.

Description

As the agency reported it.

"other functions" FSA uses information from social media and other traditional data sources for improving service to students and families. Social media is a rich source of data that combined with web and other data points can provide insights and identify potential gaps in content. This requires robust and nimble platforms to support the operation and maintenance of fsas digital presence in an ever changing landscape. This requires support in analyzing potential tools, platforms, solutions and services; making recommendations to FSA and supplying the desired solutions.

Quick answers

Who was awarded contract EDFSA17C0003?

EDFSA17C0003 was awarded to Riva Solutions Inc. by Office of Federal Student Aid (Department of Education) on April 17, 2017.

How much is contract EDFSA17C0003 worth?

The government has obligated $1,315,642 on EDFSA17C0003. Its potential value, with all options, is $1,703,642.

Was contract EDFSA17C0003 competed?

The extent of competition for EDFSA17C0003 was not available for competition. The government received 1 offer. It was set aside: 8(a) Sole Source.

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