FIVE9 virtual call center subscription service
Ended Definitive Contract Awarded Last action
- Contract number
- AG32KWC160007
- Awardee
-
Five9, Inc. UEI YAALM2KB6A95
- Awarding agency
-
Marketing and Regulatory Programs Business Services
Animal and Plant Health Inspection Service, Department of Agriculture
- Obligated
- $80,103
Award facts
- Opportunity
-
- AG4740S160002 Solicitation number
- Five9 Virtual Call Center Software Renewal Award Notice · Posted Oct 23, 2015
- Contract value 54% obligated
-
- $80,103.02 Current, with exercised options
- $147,243.02 Potential, with all options
- Completion date 100% complete
- Current and potential, with all options
- Funding agency
- Washington Office Agricultural Marketing Service, Department of Agriculture
- NAICS code
- 511210 Software Publishers
- Set-aside
- No set-aside
- Competition
- Not Competed · 1 offer Only One Source
- Pricing
- Firm Fixed Price
- Place of performance
- East Palo Alto, CA, USA
Award details come from SAM.gov/FPDS.
Transactions
| Action | Obligated | Date |
|---|---|---|
| Funding Only Action | -$113 | |
| Funding Only Action | $6,725 | |
| Funding Only Action | $15,521 | |
| Exercise an Option | $9,950 | |
| Funding Only Action | $14,450 | |
| Exercise an Option | $0 | |
| Original award | $33,570 |
About this award
The Department of Agriculture Agricultural Marketing Service Washington Office awarded a $147,243.02 firm fixed price definitive contract to Five9, Inc. on December 31, 2015 for a Five9 Virtual Call Center Subscription Service. The contract has an anticipated completion date of October 31, 2019 and involves Five9 providing its cloud-based contact center software and services to the USDA AMS without a set-aside designation. As the federal agency responsible for developing domestic and international marketing opportunities for U.S. agricultural products and providing oversight for federal commodity programs, this contract will allow USDA AMS to utilize Five9's call center platform to efficiently handle inquiries and requests from farmers, producers, and other stakeholders regarding its various programs and initiatives.
Quick answers
Who was awarded contract AG32KWC160007?
AG32KWC160007 was awarded to Five9, Inc. by Marketing and Regulatory Programs Business Services (Animal and Plant Health Inspection Service) on December 31, 2015.
How much is contract AG32KWC160007 worth?
The government has obligated $80,103 on AG32KWC160007. Its potential value, with all options, is $147,243.
Which agency awarded contract AG32KWC160007?
Marketing and Regulatory Programs Business Services (Animal and Plant Health Inspection Service) awarded AG32KWC160007, with funding from Washington Office (Agricultural Marketing Service).
Was contract AG32KWC160007 competed?
The extent of competition for AG32KWC160007 was not competed. The government received 1 offer.
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