The Department of Veterans Affairs has awarded a $5,169,600.00 firm fixed price contract to Magellan Solutions USA Inc., a minority-owned, service-disabled veteran-owned small business, to provide telephone operator services at VA medical centers in Palo Alto, Fresno, and San Francisco, California. This contract, which runs from October 1, 2023 to September 30, 2026, will involve Magellan Solutions providing 31 operators to handle phone systems, answer and route calls, assist with outgoing calls, and report equipment issues on a 24/7/365 basis. The contract was not set aside for any specific business category. This contract award stems from a sources sought notice posted by the VA to determine the acquisition strategy for these telephone operator services, which the agency anticipates setting aside for service-disabled veteran-owned small businesses (SDVOSBs) under NAICS code 561421 (Telephone Answering Services).
Generated 10/2/24, 10:25 AM