Definitive Contract 36C25026C0053

The Department of Veterans Affairs, Veterans Integrated Service Network 10 (VISN 10) awarded a $1.54 million firm fixed-price definitive contract to Easier Communications, LLC, a Service-Disabled Veteran-Owned Small Business (SDVOSB) headquartered in Lakewood, Colorado. The contract, awarded on March 1, 2026, supports veteran outreach and engagement initiatives across 11 VA medical centers in Ohio, Indiana, and Michigan through the provision of comprehensive veteran telephone townhall telecommunications services. Under the solicitation (RFQ No. 36C25026Q0212), Easier Communications will deliver capabilities including simultaneous dialing of up to 20,000 veteran phone numbers, pre-event robocall outreach with recorded messaging, live 60-minute townhall events with call screening and polling functionality, and post-event reporting and analytics. The contract performance period runs from March 1, 2026 through February 28, 2027, with three optional one-year renewal periods extending through February 28, 2030, accommodating up to ten veteran telephone townhall events annually across the VISN 10 network.

Easier Communications has established itself as a trusted provider of virtual engagement solutions to the Department of Veterans Affairs across multiple Veterans Integrated Service Networks, with a demonstrated track record delivering similar telecommunications infrastructure and townhall services. This SDVOSB set-aside contract leverages the contractor's existing expertise in facilitating veteran patient feedback collection, improving patient experience insights, and supporting healthcare system engagement activities. The award reflects the VA's continued investment in advanced digital communication platforms designed to strengthen veteran outreach and ensure veteran voices are heard across its regional healthcare networks.