OCC ombudsman call center
Active Definitive Contract Awarded Last action
- Contract number
- 2031JW22C00006
- Awardee
-
Magellan Solutions USA Inc. UEI PBPJRZYNV5S6
- Awarding agency
-
Office of the Comptroller of the Currency
Department of the Treasury
- Obligated
- $2,651,469
Award facts
- Contract value 100% obligated
-
- $2,651,468.71 Current, with exercised options
- $2,661,468.71 Potential, with all options
- Completion date 91% complete
- Current and potential, with all options
- Contracting staff
- NAICS code
- 561421 Telephone Answering Services
- Set-aside
- Service-Disabled Veteran-Owned Small Business Sole Source
- Competition
- Not Competed under SAP · 1 offer Simplified Acquisition
- Pricing
- Firm Fixed Price
- Place of performance
- Palm Coast, FL 32164, USA
- Legislative mandates
-
- Service Contract Act FAR subpart 22.10
- Employment Eligibility Verification (E-Verify) FAR subpart 22.18
- Service Contract Inventory FAR subpart 4.17
Award details come from SAM.gov/FPDS.
Transactions
| Action | Obligated | Date |
|---|---|---|
| Supplemental Agreement for work within scope | $0 | |
| Exercise an Option | $576,380 | |
| Other Administrative Action | $0 | |
| Exercise an Option | $543,570 | |
| Exercise an Option | $532,675 | |
| Exercise an Option | $512,457 | |
| Original award | $486,387 |
About this award
The Office of the Comptroller of the Currency (OCC) awarded a $2.66 million firm fixed-price definitive contract to Magellan Solutions USA Inc. for operation of the OCC Ombudsman Call Center, with performance through March 31, 2027. This contract, awarded on March 28, 2022, was set aside for service-disabled veteran-owned small businesses under a sole-source procurement. Magellan Solutions USA Inc., based in Melbourne, Florida, is a certified service-disabled veteran-owned and minority-owned small business specializing in call center and customer support services for federal agencies. The work will be performed in Palm Coast, Florida, and involves providing comprehensive telephone reception, call placement, communication transfers, and ombudsman support services critical to the OCC's constituent communication operations.
This award represents one of Magellan Solutions USA Inc.'s major federal contracts and reflects the company's established expertise in delivering 24/7 call center operations for civilian federal agencies. The contractor has demonstrated sustained capability across multiple federal agencies, with a portfolio of approximately $14.2 million in prime contract awards, including several similar service-disabled veteran-owned small business set-aside contracts with the Department of Veterans Affairs for telephone switchboard and information desk services at VA medical centers nationwide. The firm's focus on essential communication infrastructure support aligns with the OCC's need for reliable ombudsman call center operations serving the public and financial institutions.
Quick answers
Who was awarded contract 2031JW22C00006?
2031JW22C00006 was awarded to Magellan Solutions USA Inc. by Office of the Comptroller of the Currency (Department of the Treasury) on March 28, 2022.
How much is contract 2031JW22C00006 worth?
The government has obligated $2,651,469 on 2031JW22C00006. Its potential value, with all options, is $2,661,469.
Was contract 2031JW22C00006 competed?
The extent of competition for 2031JW22C00006 was not competed under sap. The government received 1 offer. It was set aside: Service-Disabled Veteran-Owned Small Business Sole Source.
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