This effort is for call center modernization support services which includes but not limited to the implantation of a conversational routing system on the IRS main 1040 phone line that meets…

Ended Definitive Contract Awarded Last action

Contract number
2023H225C00022
Awardee
Awarding agency
Obligated
$21,444,339

Award facts

Contract value 86% obligated
  • $21,444,344.19 Current, with exercised options
  • $24,999,804.48 Potential, with all options
Completion date 100% complete
Current and potential, with all options
Set-aside
8(a) Sole Source
Competition
Not Available for Competition · 1 offer Only One Source
Pricing
Firm Fixed Price
Place of performance
Frederick, MD 21701, USA
Legislative mandates

Award details come from SAM.gov/FPDS.

Transactions

Action Obligated Date
Funding Only Action P00007 · Call center modernization, excess funding DE-obligation. -$5
Terminate for Convenience P00006 · Call center modernization contract termination settlement. $4,609,253
Other Administrative Action P00005 · Modification P00005 DE-obligates the remaining excess funding from the contract following modification P00003 which terminated this contract for convenience… -$1,403,078
Other Administrative Action P00004 · Modification P00004 DE-obligates excess funding from modification P00003 which terminated this contract for convenience in its entirety effective 10/29/25. This… -$3,731,871
Terminate for Convenience P00003 · Modification P00003 terminates this contract for convenience in its entirety. This modification also changes the contracting officer to tanya burnett and the… $0
Other Administrative Action P00002 · Call center modernization. Period of performance 01/15/2025-01/14/2027. Modification P00002 changes the contracting officer to christi edwards and the… $0
Other Administrative Action P00001 · Call center modernization $0
Original award $21,970,040

About this award

Written by GovTribe AI ·

The Internal Revenue Service awarded a $24.99 million definitive contract to ATI Government Solutions LLC, an 8(a) tribally-owned and minority-owned small disadvantaged business, for call center modernization support services on January 17, 2025, under an 8(a) sole-source set-aside. The effort includes implementation of a conversational routing system on the IRS main 1040 phone line to meet baseline quality and customer satisfaction levels.

Place of performance is Frederick, MD. The contract carries a firm fixed price and ultimate completion date of October 29, 2025.

Government invoicing through FY2025 totaled $15.5 million across 5.7 FTEs and 11,803 contractor hours, reflecting a derived blended hourly rate of $1,313.60 per hour. ATI engaged one subcontractor accounting for 14 percent of contractor hours in FY2025.

Description

As the agency reported it.

This effort is for call center modernization support services which includes but not limited to the implantation of a conversational routing system on the IRS main 1040 phone line that meets baseline quality & customer satisfaction levels.

Quick answers

Who was awarded contract 2023H225C00022?

2023H225C00022 was awarded to ATI Government Solutions LLC by Internal Revenue Service (Department of the Treasury) on January 17, 2025.

How much is contract 2023H225C00022 worth?

The government has obligated $21,444,339 on 2023H225C00022. Its current value, with exercised options, is $21,444,344. Its potential value, with all options, is $24,999,804.

Was contract 2023H225C00022 competed?

The extent of competition for 2023H225C00022 was not available for competition. The government received 1 offer. It was set aside: 8(a) Sole Source.

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