The IRS CCE (contact center environment) consists of several cisco applications that work together to process and deliver calls to call center agents across the enterprise. To maintain vendor…
Ended Awarded Last action
- Contract number
- 2032H519F00430
- Awardee
-
At&T Technical Services Company, Inc. UEI ZZRPFWN91KD1 Part of At&T Inc.
- Awarding agency
-
Internal Revenue Service
Department of the Treasury
- Obligated
- $3,904,689
Award facts
- Contract value 100% obligated
- $3,904,689.29 Current and potential, with all options
- Completion date 100% complete
- Current and potential, with all options
- NAICS code
- 517110 Wired Telecommunications Carriers
- Set-aside
- No set-aside
- Competition
- Competed under SAP · 1 offer Simplified Acquisition
- Pricing
- Firm Fixed Price
- Place of performance
- Atlanta, GA 30341, USA
- Legislative mandates
-
- Service Contract Inventory FAR subpart 4.17
Award details come from SAM.gov/FPDS.
Transactions
| Action | Obligated | Date |
|---|---|---|
| Close Out | $0 | |
| Original award | $3,904,689 |
About this award
This federal contract award is for the Internal Revenue Service (IRS) to upgrade the Intelligent Contact Management (ICM) and Customer Voice Portal (CVP) platforms maintained by AT&T Technical Services Company, Inc., a wholly-owned subsidiary of AT&T Inc. The upgrades will transition the platforms from the Windows 2008 Server operating system to Windows 2012 Server, as well as upgrade several peripheral applications, to support the IRS Contact Center Environment (CCE) before the end of Microsoft's support for Windows 2008 in January 2020. The contract is a Blanket Purchase Agreement (BPA) Call with a firm fixed price of $3,904,689.29 and a period of performance from June 10, 2019 to December 31, 2019. No set-aside designation was used for this award.
Description
The IRS CCE (contact center environment) consists of several cisco applications that work together to process and deliver calls to call center agents across the enterprise. To maintain vendor support for these major applications, the IRS seeks to upgrade the existing intelligent contact management (ICM) and customer voice portal (CVP) platforms that at & t supports. As part of the application upgrades, the ICM and CVP components will also require operating system upgrades from windows 2008 server to windows 2012 server. In addition to the ICM and CVP application upgrades, several peripheral applications also require upgrades to transition them from windows 2008 server, prior to the end of microsoft support for that operating system in january 2020. This request includes both lab and production components maintained by at & t, residing on windows 2008 server operating systems. Period of performance: 06/10/2019 - 12/31/2019
Quick answers
Who was awarded contract 2032H519F00430?
2032H519F00430 was awarded to At&T Technical Services Company, Inc. by Internal Revenue Service (Department of the Treasury) on June 10, 2019.
How much is contract 2032H519F00430 worth?
The government has obligated $3,904,689 on 2032H519F00430.
Is contract 2032H519F00430 an order under another contract?
Yes. 2032H519F00430 is a BPA call under TIRNO15Z00007, a blanket purchase agreement.
Was contract 2032H519F00430 competed?
The extent of competition for 2032H519F00430 was competed under sap. The government received 1 offer.
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