This federal contract award to Ttec Government Solutions LLC, doing business as Teletech Government Solutions LLC, is a Blanket Purchase Agreement (BPA) call order against FEMA's existing BPA for outsourced contact center services in support of FEMA's disaster response efforts. The contract has a ceiling value of $162,766.78 and an ultimate completion date of April 16, 2024. This BPA call order is part of a larger $228 million BPA that allows FEMA to scale up to 147,000 production hours per week...
This is a federal contract award from the Federal Emergency Management Agency (FEMA) to Ttec Government Solutions LLC, a global customer experience technology and services company. The contract establishes a Blanket Purchase Agreement (BPA) for turnkey call center support and temporary call agents, with a ceiling value of $5,719,863.77. The contract is not set aside for any specific business category. Ttec Government Solutions LLC, the prime contractor, has been awarded multiple federal...
This federal contract award, issued by the Federal Emergency Management Agency (FEMA), establishes a call order against FEMA's Outsourced Contact Center Contract (OC3) Blanket Purchase Agreement (BPA) for Program Management Oversight (PMO) services. The prime contractor is Ttec Government Solutions LLC, doing business as Teletech Government Solutions LLC, a global customer experience technology and services company. The contract has a ceiling value of $19,913.69 and a period of performance...
This is a $31,731,000.00 call order issued under a Blanket Purchase Agreement (BPA) by the Federal Emergency Management Agency (FEMA) to Ttec Government Solutions LLC, a prime contractor. The contract is for contact center services, including customer service agents, quality assurance, training, and operations management. Ttec Government Solutions LLC has subcontracted a portion of the work to Senture LLC, a Teleperformance company, and Iqor US Inc. The contract does not have a set-aside...
This contract was awarded by the Federal Emergency Management Agency (FEMA) to Ttec Government Solutions LLC, a global customer experience technology and services company, to provide turnkey call center support and 1,500 temporary call agents in response to Hurricane Harvey. The contract is valued at $899.4 million over a 114-day period and was not set aside for any specific business category. Ttec Government Solutions LLC, doing business as Teletech Government Solutions LLC, has experience...
This is a $6,054,139.44 federal contract awarded by the Federal Emergency Management Agency (FEMA) to Ttec Government Solutions LLC, a global customer experience technology and services company. The purpose of the contract is to provide an outsourced contact center and temporary call agents to support FEMA's operations. This contract is a call order under a larger Blanket Purchase Agreement (BPA) valued at $228 million that Ttec holds with FEMA for on-demand contact center services during...
This is a Blanket Purchase Agreement (BPA) call order awarded by the Federal Emergency Management Agency (FEMA) to TTEC Government Solutions LLC, a global customer experience technology and services company. The purpose of this requirement is to establish a call order against FEMA's BPA for the Outsourced Contact Center Contract in support of FEMA's disaster response for the Preparedness, Mitigation, and Operations Division (PMO) and DUTI-Readiness 2024. The contract has a ceiling value of...
This is a $45,000 firm fixed-price purchase order awarded by the Naval Supply Systems Command (NAVSUP) to Ttec Government Solutions LLC, doing business as Teletech Government Solutions LLC. The contract has no set-aside designation and is for an unspecified "BASE" requirement with a period of performance through February 4, 2030. Ttec Government Solutions LLC is a global customer experience technology and services company that provides solutions to the U.S. federal government,...
This is a $3,579,913.62 Delivery Order contract awarded to Ttec Government Solutions LLC, doing business as Teletech Government Solutions LLC, by the General Services Administration's Federal Acquisition Service. The contract is for contact center support services, and is placed under the Multiple Award Schedule (MAS) contract vehicle. The contract has an ultimate completion date of April 16, 2025 and does not utilize any set-aside designations. Ttec Government Solutions LLC is a global customer...
The Federal Communications Commission awarded a $12,624,038.76 firm fixed price delivery order to Ttec Government Solutions LLC, doing business as Teletech Government Solutions LLC, to provide OTA and rescan call center services. The contract is not set-aside and was awarded on December 4, 2018 with a completion date of November 30, 2020. Ttec Government Solutions LLC is a global customer experience technology and services company that has previously provided products and services such as...