WIC Cascades - re-post

The Washington State Department of Health (DOH) is seeking qualified contractor(s) to provide system maintenance, operation, and enhancement services for the mission-critical Washington WIC Management Information System (MIS), known as WIC Cascades. The contractor will be responsible for maintaining and operating the existing system, as well as implementing enhancements to improve functionality and meet evolving program requirements. The scope of work includes software maintenance, cloud hosting, quality management, customer support, and a capped enhancement pool of 3,500 hours per year. Bidders must demonstrate experience in managing and enhancing large-scale, mission-critical systems, as well as expertise in WIC program requirements and data handling. The contract term is expected to be 5 years, with two optional 1-year extensions. Key dates include a pre-bid conference on July 23, 2024, written questions due by July 31, 2024, and proposal submissions due by October 15, 2024.

The DOH has designated this as a competitive public solicitation, open to all qualified bidders. While the DOH will apply a 5-point evaluation preference to Washington Small Businesses and Certified Veteran-Owned Businesses, there are no minimum set-aside requirements for award. The current incumbent contractor is Gainwell Technologies, and the EBT software interfaces are contracted with Fidelity National Corporation. The DOH has not specified a minimum or maximum budget for this procurement, but pricing will be a key factor in the evaluation. The selected contractor(s) will be required to comply with various state and federal requirements, including data security, accessibility, and program regulations.