ServiceNow® Licenses

The Office of the State Comptroller (OSC) for New York State is seeking competitive bids through Request for Bid #25P-03BR for ServiceNow® software licenses, targeting procurement in Albany County and Albany City. The procurement encompasses a comprehensive licensing package including 45 renewal licenses for IT Service Management Professional - Fulfiller User v2 and 80 new licenses of the same type, along with 229 ServiceNow App Engine Unrestricted User modules and cloud encryption services. All licenses will be valid from October 1, 2025, and expire on October 1, 2027. Bidders must submit responses electronically to PIFB@osc.ny.gov or via hard copy mail to the Director of Finance at 110 State Street, with the submission deadline set for September 30, 2025. Potential vendors must review all procurement documents on the OSC website, noting that amendments or addenda may be issued, and are responsible for obtaining the most current information prior to submission. The procurement will be conducted in accordance with OSC's Executive Order on Procurement Integrity and associated procedures.

While specific set-aside designations are not explicitly detailed in the documentation, the procurement appears to be open to qualified bidders capable of meeting the technical specifications for ServiceNow licensing. The total licensing package represents a significant technology investment, potentially valued between $100,000 and $500,000 based on enterprise-level software pricing. No incumbent vendors are mentioned, and the procurement suggests a continuation and expansion of existing ServiceNow license deployments. The licensing structure indicates a complex technological environment requiring sophisticated IT service management capabilities. Bidders will likely need demonstrated expertise in enterprise software licensing, cloud encryption, and ServiceNow platform implementation. Integration capabilities with existing OSC technological infrastructure will be crucial, though specific technical integration requirements are not extensively outlined in the procurement documentation.