Jacksonville ADA Compliance Project

The City of Jacksonville, Florida, through its Technology Solutions and Information Technology (TSIT) division, is issuing an informal Request for Proposal (RFP) for non-construction services to implement comprehensive ADA document compliance solutions. The procurement seeks a contractor to provide accessibility assessment capabilities for evaluating PDF documents against WCAG 2.1 AA and Section 508 compliance standards, document remediation services including tagging and structuring for screen reader compatibility, conversion and output capabilities to deliver remediated documents in accessible formats (tagged PDFs and accessible HTML), and integration with existing web platforms such as Granicus or CivicPlus. Proposers must submit detailed descriptions of proposed solutions, pricing for assessment and remediation services with training, estimated turnaround times, technical requirements, and relevant project experience. The RFP opened on April 6, 2026 at 4:42 PM with a proposal due date of April 13, 2026 at 4:00 PM Eastern Standard Time, a question cutoff date of April 9, 2026 at 3:00 PM, and a non-mandatory pre-bid conference. Evaluation will utilize multiattribute scoring across three criteria: Statement of Work and Project Plan (30 points maximum), organizational capability and relevant experience (30 points maximum), and cost (40 points maximum), with cost calculated using a formula-based method where the lowest total cost receives full points and all other proposals scored proportionally. Responses are limited to 30 single-sided pages (excluding appendices) in Arial font, minimum 11 points, 1.5-spaced, and must be submitted through the City's 1Cloud e-procurement system. The contract will have an initial one-year term with one, one-year renewal option subject to mutual approval.

The City encourages Jacksonville Small and Emerging Business (JSEB) participation and requires prompt payment to JSEB subcontractors within seven business days of contractor payment receipt. Mandatory minimum requirements include proof of applicable local business license if the contractor is located within Duval County, and all suppliers must demonstrate compliance with ADA/WCAG requirements and provide evidence of experience on similar projects. Insurance requirements are substantial, including professional liability of $1,000,000 per claim and aggregate, cyber liability of $1,000,000 per claim and aggregate, and general liability of $2,000,000 general aggregate. The City is exempt from Florida state sales tax and federal excise tax, and contractors shall not include any state, local, or federal taxes in quoted prices. The contract is estimated at a minimum release amount of $0.01 and does not involve federal funding. No incumbent vendors or specific technology platforms are currently identified as mandatory integrations beyond the mention of potential Granicus or CivicPlus integration capabilities.