EMAIL DELIVERABILITY SAAS

Westchester County is seeking competitive sealed bids for an Email Deliverability Software-as-a-Service (SaaS) solution under bid number RFB-WC-25208. The procurement targets a comprehensive email deliverability assurance service that includes initial diagnostics, remediation, implementation support, and ongoing monitoring across designated domains and IP addresses. Bidders must demonstrate experience providing email deliverability services to institutional or public sector clients, with a requirement to submit at least two client references from similar SaaS monitoring engagements within the past five years. The bid is due before 2:00 PM on August 19, 2025, and must be submitted as a sealed physical envelope to 148 Martine Avenue, Room 713, White Plains, NY 10601. Evaluation criteria will focus on competitive pricing while adhering to bid request guidelines, with the County reserving the right to extend bid pricing for up to 12 months and potentially extend the contract term if mutually agreeable.

The procurement does not explicitly indicate specific set-aside designations or restrictions for disadvantaged enterprises. The contract requires a fixed, all-inclusive annual cost without hourly billing or usage-based fees, with payment terms structured as 2% 10 Net 30 and mandatory Electronic Funds Transfer (EFT) for vendor payments. Service requirements include support availability Monday through Friday, 9:00 AM to 5:00 PM Eastern, with comprehensive deliverability assurance services. The resulting contract may be utilized by other political subdivisions in New York State under cooperative purchasing provisions. While specific budget ranges are not detailed in the documentation, the procurement suggests a standard annual subscription model for email deliverability SaaS services, with the potential for multi-jurisdictional use beyond Westchester County.