Document Processing Services

The Texas Health and Human Services Commission (HHSC) is seeking a contractor for Document Processing Services (DPS) through a Request for Proposals (RFP) released on July 17, 2025, with responses due by August 14, 2025. The procurement aims to secure comprehensive document processing and imaging services for public assistance programs including CHIP, Medicaid, SNAP, and TANF. The selected contractor will be responsible for processing inbound mail and documents using state-provided document imaging solutions and the Texas Integrated Eligibility and Redesign System (TIERS). Key deliverables include maintaining an operational primary Document Processing Center (DPC) and a disaster recovery DPC facility, ensuring timely and accurate document imaging, and supporting HHSC's modernization efforts to improve business processes and service delivery. A pre-proposal conference is scheduled for July 22, 2025, with an anticipated contract start date in December 2026. The initial contract term is three years, with potential extensions of up to two additional years, and will require the contractor to demonstrate capabilities in high-volume document processing, digital imaging, and integration with existing state technology systems.

While specific set-aside designations are not explicitly detailed in the available documentation, the contract appears to be open to qualified vendors capable of meeting the complex document processing requirements. The historical compensation for similar contracts has been approximately $4.5 million per State Fiscal Year, though HHSC reserves the right to adjust funding based on state budgetary considerations. The procurement emphasizes the need for technological capabilities, operational reliability, and the ability to support critical public assistance program document management. Potential respondents should be prepared to demonstrate expertise in document imaging, mail processing, and integration with state technological infrastructure. The contract will require robust disaster recovery capabilities, sophisticated document handling processes, and the ability to support multiple public assistance program document streams. Interested vendors should carefully review the full RFP documentation, particularly the technical requirements and performance expectations outlined in the detailed solicitation materials.