Catalis’s Customer Service Representative Software Solution Improvements

The Florida Department of Health (DOH), specifically the Office of Medical Marijuana Use (OMMU), is seeking a sole-source procurement for software system upgrade services from Catalis Regulatory & Compliance, LLC. The contract opportunity involves modifications to the existing Customer Service Representative (CSR) Software Solution to enhance the operational efficiency of the application programming interface with the Office of Medical Marijuana Use Registry. The procurement is being conducted in accordance with 60A-1.045 F.A.C. and is specific to Leon County. The project's key objectives include maintaining system continuity, improving software functionality, and ensuring seamless integration with the current registry infrastructure. The contract is structured for a three-year term, with a posted date of March 19, 2025, and a response deadline of April 9, 2025. Prospective vendors are invited to provide information about their service capabilities, though the DOH has determined Catalis as the sole source for this specific software maintenance and enhancement.

Regarding vendor qualifications, the procurement appears to be restricted to Catalis Regulatory & Compliance, LLC, as they are identified as the exclusive provider of maintenance, modifications, enhancements, and installation for the proprietary CSR Software Solution. No specific set-aside designations for disadvantaged enterprises are mentioned in the documentation. The total estimated dollar amount for this sole-source acquisition is $3,375,000.00, covering the three-year contract period. The existing infrastructure involves the current Customer Service Representative Software Solution utilized by the Department, which requires ongoing maintenance and targeted improvements. The procurement process reserves the agency's right to determine the unique single-source nature of the proposed services, allowing for potential vendor input while maintaining a focused approach to software system upgrades for the Medical Marijuana Use Registry.