Cary Computer Aided Dispatch System Replacement 2025

The Town of Cary, North Carolina, is seeking proposals for a comprehensive Computer Aided Dispatch (CAD) System Replacement Project through RFP #354-PD25-34, targeting multiple public safety agencies including Cary Police and Fire Departments, Apex Fire Department, and Morrisville Police and Fire Departments. The procurement aims to replace an existing CAD system with limited functionality, seeking a modern, cloud-based platform that supports cross-agency cooperation, robust data validation, and advanced emergency communication technologies. Key deliverables include a system capable of supporting 100 concurrent center users and 600 mobile users, with anticipated annual call volumes of 1.5 million and potential 10% year-over-year growth. The proposed system must provide comprehensive integration capabilities with existing technologies such as Niche RMS, Intrado Vesta 9-1-1 telephony, Axon body cameras, and Motorola Astro P25 radio systems. The RFP requires vendors to demonstrate high system availability (99.999%), geo-redundancy, and the ability to support complex multi-jurisdictional emergency response scenarios. Proposals are due on May 30, 2025, at 2 PM ET, with an initial contract term of 5 years and options for two additional one-year extensions. Evaluation criteria will likely include technical capabilities, system architecture, integration potential, security features, and comprehensive implementation and support strategies.

While specific set-aside designations are not explicitly detailed in the provided documents, the procurement appears open to qualified technology vendors specializing in public safety dispatch systems. The existing technology infrastructure includes multiple current system interfaces such as Motorola Radio systems, Okta for SSO/MFA, Priority Dispatch, and various domain controller and mobile data terminal (MDT) systems that will require seamless integration. The project involves replacing technologies from vendors like Central Square One Solution and involves complex multi-agency technological ecosystems across Wake County jurisdictions. Although precise budget figures are not specified, the RFP includes a comprehensive cost proposal template (Appendix F) that requires vendors to provide detailed pricing for base system software, optional add-ons, professional implementation services, training, and five-year software maintenance agreements. The technological complexity and multi-agency scope suggest a potentially significant investment, with the procurement targeting a sophisticated, scalable emergency communication platform that can support regional interoperability and advanced public safety technologies.