AI-enabled Benefits Navigation Solution

The University of Connecticut Health Center (UConn Health) has issued a Request for Proposal (RFP) for an AI-enabled Benefits Navigation Solution to support individuals in understanding, applying for, and maintaining Supplemental Security Income (SSI) benefits. The procurement seeks qualified organizations to develop and deliver a secure, scalable, AI-enabled platform that functions as an end-to-end solution capable of identifying eligible patients and facilitating their benefit acquisition. Key deliverables include a comprehensive platform that integrates AI technology to streamline the SSI application and benefits management process for eligible individuals. The solicitation opened February 7, 2026, at 6:30 AM EST with a proposal deadline of February 20, 2026, at 2:00 PM EST. A vendor question and answer period is scheduled from February 11, 2026, at 2:00 PM EST through February 13, 2026, at 2:00 PM EST. Interested vendors should direct inquiries to Lynn Brown at UConn Health Center, 16 Munson Road, Farmington, CT 06030, or by phone at 860-679-1775. The solicitation is open to all qualified vendors with no specific site visits or bidders' conferences scheduled.

The solicitation documentation does not identify any set-aside designations or restrictions limiting responses to specific organization types, disadvantaged enterprises, or minority-owned businesses. No incumbent vendors or current contractors are referenced in the available materials, nor is any existing technology infrastructure specified as requiring integration. Payment terms are to be vendor-specified with Free On Board Destination delivery terms. The estimated total contract value has not been disclosed in the available solicitation documentation, and no specific award date has been announced. Vendors should prepare comprehensive proposals addressing the technical, operational, and security requirements outlined in the full solicitation document to be considered for award.