Switchboard Operator's

The Department of Veterans Affairs, Hampton VA Medical Center is seeking quotes for switchboard operator services to provide 24/7 coverage for a base year and four option years. Offerors must have a Service-Disabled Veteran-Owned Small Business status and hold NAICS code 561421 with a $15 million size standard to be considered. Quotes are due by September 9, 2019 and shall be submitted electronically to Diane Stoskopf. Performance will be evaluated monthly on metrics including adherence to requirements, personnel management, and customer satisfaction.

This requirement is set aside 100% for SDVOSBs. The NAICS code is 561421 and the solicitation number is 36C24619Q0528. The acquisition has a potential value of five years including options. The statement of work requires coverage of two to four operators per shift depending on time of day or weekend/holiday, as well as an onsite program manager during administrative hours. Place of performance will be at the Hampton VA Medical Center located in Hampton, Virginia.