Spectro Analytical Maintenance Services

Title: Spectro Instruments' Preventative Maintenance Agreement (PMC AMECARE)

PLEASE SEE ATTACHED SOLICITATION (SF1449)

Description:

3ea instruments - X-RAY FLOURESCENT SPECTRO CUBE D, SPECTROLAB LAVM12, SPECTRO ARCOS II

1. General: Provide a 1-year comprehensive service plan to maximize our instrument investment and avoid the high costs associated with unexpected instrument failure **Plus two additional option years**.
2. Objective: Provide preventive maintenance, including ISO-conforming maintenance to prevent avertable instrument breakdown, assurance of long-term analytical performance, factory approved testing seal visibly affixed to the instrument for ISO audit compliance, detailed inspection certificate with professional assessment of all important components, priority support and response times, discounts on replacement parts and service for the time between agreed upon inspections, and system backup and all necessary software updates.
3. Preventative Maintenance Agreement (PMC AMECARE) Benefits:
   1. One (1) preventative maintenance visit/inspection per agreement year with a certified SPECTRO technician, including travel, labor, PM parts, and kits, unless otherwise quoted with additional services.
   2. Inspection follows a standardized maintenance protocol and is assigned a maintenance sticker for audit purposes.

Specific Tasks:

b.1.) Initial Instrument Status Evaluation - A general examination of the instrument’s components and functions.

b.2.) General Maintenance - Cleaning of the OPI/SPI and primary optical components, data backup of the instrument software and measurement results, installation of any instrument software updates as applicable.

b.3.) Measurements - Main voltage, argon gas flows and voltage supply, optic temperature and pressure, analytical performance as applicable

b.4.) Replacement of parts and components - Replacement of filters & seals. Primary optical components and UV-Plus purifier replaced as applicable and if required.

1. 1. Preferred Scheduling - Note: A Field Service Request Form must be submitted to initiate service scheduling.

1. 1. Discounted labor rate on additional Repair work within the validity of the Service Agreement’s specified timeline.
   2. 10% discount on all parts and consumables for the durations of the Service Agreement. Parts and consumables can be ordered through the Webshop.

To register, please contact the SPECTRO Parts Department 1-201-642-3000 or SPECTRO- USA.ORDERS@AMETEK.COM.

1. 1. Remote Technical Support by factory trained and certified engineers*

*Remote Technical Support for troubleshooting is available for up to a cumulative 30-minute session.

Any additional remote technical support that exceeds the 30-minute window will be subject to an additional expense as outlined on the Service Price Schedule. Remote Technical Support requires that the customer has a functioning internet connection available and is limited to an operating system of Microsoft Windows 7 or newer.

1. 1. SPECTRO, at its own expense, will ship Preventive Maintenance Kit (PM Kit) to the Customer’s site, upon receipt of PO. It is the responsibility of the customer to maintain positive control of the PM Kit from time of arrival (shortly after execution of Agreement) until a SPECTRO certified Technician arrives for servicing.

SPECTRO Analytical Instruments Inc. 50 Fordham Rd - Wilmington, MA 01887 Tel +1.201.642.3000 spectro-usa.servicecontracts@ametek.com

1. 1. If a PM Kit is unavailable/lost or incomplete in any form at the time of the scheduled performance of maintenance services, the customer will be responsible for procuring a replacement PM Kit. The customer will be subject to freight charges, in addition to excess labor hours, and travel per diem charges incurred.
   2. It is up to the Customer to notify SPECTRO immediately if the PM Kit has been opened (other than for inspection upon entry into facility, as per site guidelines) and/or parts missing or tampered with prior to scheduling confirmation of a SPECTRO technician on site. Confirmation of scheduling a technician on site for preventative maintenance site constitutes consent that the PM Kit is on site and all parts are on hand, and no evidence of tampering.
   3. For Customers interested in a Preventative Maintenance Service Agreement encompassing multiple PM visits within a twelve-month agreement window, the SPECTRO contracts team is pleased to price assorted options based on your needs.

MULTIPLE INSTRUMENT SAME CITY DISCOUNT AND MULTI YEAR DISCOUNT APPLIED. PRICING IS CONTINGENT OF THE PURCHASE OF SERVICE AGREEMENTS FOR SPECTRO CUBE, S/N# 156719/22, SPECTRO ARCOS S/N# 153177/21 & SPECTRO LAB S/N# 149803/19

PM PARTS/KITS WILL BE SHIPPED IN ADVANCE FOR ABOVE REFERENCED INSTRUMENT. DLA PRODUCT TEST CENTER WILL BE RESPONSIBLE FOR STORAGE OF THESE PARTS.

AT THE POINT OF PURCHASE, OF SERVICES OR SERVICE AGREEMENT CUSTOMER MUSTPROVIDE SPECTRO WITH ANY SPECIFIC SITE REQUIREMENTS, SUCH AS SAFETY TRAINING AT, OR BEFORE ENTERING THE SITE, SAFETY EQUIPMENT, BACKGROUND CHECKS AND DRUG SCREENINGS. ALL SAFETY ORIENTATIONS AND CLASESS MORE THAN 60 MINUTES IN LENGHT AT THE DATE OF SERVICE, OR ONLINE BEFORE ENTERING THE SITE ARE NOT INCLUDED IN THE STANDARD SCOPE AND HAVE TO BE PRICED OUT SEPERATELY.

1. Factory Trained Engineers: Provide factory trained service engineers and Spectro certified parts.
2. Training: Training is offered at a discounted rate, either in the Philadelphia PTC lab or at a designated Spectro learning center.
3. Preventative Maintenance: One (1) PM visit will be scheduled during the coverage period for each instrument identified above.
4. Period of Performance: 1 Apr 2024 to 31 Dec 2024 **plus two option years**
5. Place of Performance: DLA Product Test Center, Building 5D, 700 Robbins St., Philadelphia, PA 19111- 5098
6. Invoice information: Invoices shall be submitted through Wide Area Workflow (WAWF), See DFARS Clause 252.232-7006 Wide Area Workflow Payment Instructions for detailed instructions on how to submit invoices.