service agreement for FACSymphony

The United States Department of Agriculture (USDA), Animal Plant Health Inspection Service (APHIS), has a requirement for a service agreement for a base year and four 12 month options on 1 BD FACSymphony A5 system Serial Number N3492775352.

The service agreement should include
Monday through Friday coverage of service to the BD Symphony A5 and one BD FACStation for labor, travel expenses and parts (excluding consumable items and lasers) for the following:
Two Preventative Maintenance Inspections to be performed during a twelve month period
Two PM Kits provided with Software Revisions that are released during the contract term
Unlimited service visits during the contract term
48 hour guaranteed response for an emergency on-site service
Unlimited telephone support for instruments, reagents and applications

The purpose of this sources sought is to inquire if there are vendors available to service the equipment.
The NAICS Code is 811219
In response to this sources sought please submit information on your company's capabilities to provide this type of service. Please also provide information on whether your company is the manufacturer or a distributor and a small or large business in accordance with the NAICS code listed in this sources sought. The Government acknowledges that responses to this sources sought are not binding offers. The information obtained will assist in our market research and future solicitation processes. The purpose of this sources sought is solely to obtain information and sources for our future requirement.

Please send responses to this Sources Sought are by, September 20, 2019 at 10:00 am CST.

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