R699--Switchboard Operator Services
Closed Pre-Solicitation Posted
This opportunity was awarded. See the award notice from , or the latest solicitation from .
- Solicitation number
- 36C25624Q1189
- Agency
- Veterans Integrated Service Network 16 Veterans Health Administration, Department of Veterans Affairs
- Responses due
- Set-aside
- No set-aside
Opportunity facts
- NAICS code
- 561421 Telephone Answering Services
- PSC
- R699 Support- Administrative: Other
- Place of performance
- Department of Veterans Affairs Biloxi MS 39531, United States
- Points of contact
-
- Tina Harris tina.harris3@va.gov (228) 523-5066
Notice details come from SAM.gov. Updated .
About this opportunity
The Department of Veterans Affairs (VA) Gulf Coast Veterans Health Care System (GCVHCS) is seeking information from Service-Disabled Veteran Owned Small Businesses (SDVOSBs) or Small Businesses capable of providing Switchboard Operator Services at the GCVHCS facility in Biloxi, MS. The work involves operating attendant HPC Smartcard Keyboards, paging systems, and alarm systems 24 hours per day, 365 days per year. The NAICS code for this requirement is 561421 Telephone Answering Services with a size standard of $19.0 million. Responses to this Sources Sought Notice are due by July 26, 2024 at 12:00 pm Central Time and should be emailed to the Contracting Officer. This is a market research exercise and does not constitute a solicitation or request for proposals or quotes.
This opportunity has no set-aside designation. The government has not provided any information about potential incumbents or current contractors. No award value or budget range has been specified. The key numerical detail provided is that the average number of calls received per day for the 6 GCVHCS campuses combined is included in the Performance Work Statement.
Notice text
PERFORMANCE WORK STATEMENT
SWITCHBOARD OPERATOR SERVICES
GENERAL REQUIREMENTS FOR VETERANS AFFAIRS HEALTH CARE SYSTEM
The Contractor shall provide all labor, training, supervision, and other services necessary to perform switchboard operating services. The work will be accomplished at the Gulf Coast Veterans Health Care System (GCVHCS) located at 400 Veterans Avenue, Biloxi, MS 39531, Building 53, Room 1A125. Regular business hours are from 8:00 am to 4:30 pm, 7 days a week. The Contractor shall perform to the standards expressed in this PWS. The C&A requirements do not apply, and a Security Accreditation Package is not required. Unless otherwise specified, the contractor shall use Government Furnished Equipment, facility, and infrastructure. The operator function shall be provided 24 hours daily, 365 days per year, including all holidays.
The operators shall operate attendant HPC Smartcard Keyboards, as well as various paging and alarm systems (Symplex Alarm System). The average number of calls received per day for the 6 campuses combined is
Attachments
| File | Type | Posted |
|---|---|---|
| 36C25624Q1189.docx | DOCX document |
Notice history
| Notice | Type | Posted |
|---|---|---|
| R699--switchboard services | Award Notice | |
| R699--Switchboard Operator Services | Solicitation | |
| R699--Switchboard Operator Services | Pre-Solicitation |
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