Purchase of ICP Service Contract
Closed Solicitation Posted
- Solicitation number
- 12405B24Q0082
- Agency
- Southeast Area Field Research Implementation and Information Delivery, Department of Agriculture
- Responses due
- Set-aside
- No set-aside
Opportunity facts
- NAICS code
- 811210 Electronic and Precision Equipment Repair and Maintenance
- Place of performance
- Mississippi State, Mississippi 39762, United States
Notice details come from SAM.gov. Updated .
About this opportunity
The Department of Agriculture Agricultural Research Service is seeking offers for an essential plan service contract to provide on-site and remote service and support for inductively coupled plasma-optical emission spectrometry instruments. Offerors must meet requirements for 50% faster onsite response times, 35% remote resolution, and priority access to over 2,000 field service engineers. Awards will be made based on best value considering technical capability, past performance, and price. Proposals are due by February 15, 2024.
There is no set-aside designated for this procurement. The NAICS code is 541715 and PSC code is J067. The single award firm fixed price contract will provide services for field research locations in Mississippi State, MS. Key terms include preventative maintenance visits, 10% discounts, and included annual requalifications with corrective maintenance calls completed within 3 business days.
Notice text
4 versions
Update #4 · Latest ·
UPDATE 2/13/2024: ICAP Pro Duo, recirculating chiller and autosampler.
UPDATE 2/12/2024: Model iCap Pro
UPDATE 2/9/2024: Product Number BRE731355
IAS 1119550 - Statement of Work 50% faster onsite response time with 30-40% reduced downtime compared to billable customers. 35% remote resolution of issues with exclusive access to enhanced technical support with digital remote support tools. Priority access to more than 2,000 field service professionals with an average of 18 years’ experience~ Field Service Engineer labor, travel, and parts required for Corrective Maintenance visits with a targeted response time of 3 business days. Priority status for technical support inquiries with a targeted immediate response time. A certified service engineer will conduct diagnosis and Corrective Maintenance procedures using the latest digital remote support tools. One (1) scheduled annual standard Preventive Maintenance visit (standard PM kit included) Access to Unity Lab Services Online Knowledge Base 10% discount on spare parts (not covered by corrective maintenance), accessories, and consumables for the instruments covered under this contract and during the effective period of this contract (please ask for the discount when contacting your local Thermo Fisher Scientific parts ordering department) Software and firmware updates upon request and in conjunction with a scheduled Preventive Maintenance or Corrective Maintenance visit (updates are defined as changes of the existing software version that are intended to improve its performance) 10% discount off list price for the training classes purchased during the contract validity period. May not be available in all locations or used in conjunction with any other discounts or promotions (please check availability with your local Thermo Fisher sales representative or customer service team) Purchase of an Operational Qualification (OQ) with this contract includes an Instrument Requalification (RQ) in conjunction with a scheduled Corrective Maintenance. Scope of RQ testing is defined in the Unity Lab Services Re-Qualification Testing Matrix Purchase of an additional Preventive Maintenance with this contract available at a reduced pric
Update #3 ·
UPDATE 2/12/2024: Model iCap Pro
UPDATE 2/9/2024: Product Number BRE731355
IAS 1119550 - Statement of Work 50% faster onsite response time with 30-40% reduced downtime compared to billable customers. 35% remote resolution of issues with exclusive access to enhanced technical support with digital remote support tools. Priority access to more than 2,000 field service professionals with an average of 18 years’ experience~ Field Service Engineer labor, travel, and parts required for Corrective Maintenance visits with a targeted response time of 3 business days. Priority status for technical support inquiries with a targeted immediate response time. A certified service engineer will conduct diagnosis and Corrective Maintenance procedures using the latest digital remote support tools. One (1) scheduled annual standard Preventive Maintenance visit (standard PM kit included) Access to Unity Lab Services Online Knowledge Base 10% discount on spare parts (not covered by corrective maintenance), accessories, and consumables for the instruments covered under this contract and during the effective period of this contract (please ask for the discount when contacting your local Thermo Fisher Scientific parts ordering department) Software and firmware updates upon request and in conjunction with a scheduled Preventive Maintenance or Corrective Maintenance visit (updates are defined as changes of the existing software version that are intended to improve its performance) 10% discount off list price for the training classes purchased during the contract validity period. May not be available in all locations or used in conjunction with any other discounts or promotions (please check availability with your local Thermo Fisher sales representative or customer service team) Purchase of an Operational Qualification (OQ) with this contract includes an Instrument Requalification (RQ) in conjunction with a scheduled Corrective Maintenance. Scope of RQ testing is defined in the Unity Lab Services Re-Qualification Testing Matrix Purchase of an additional Preventive Maintenance with this contract available at a reduced pric
Update #2 ·
UPDATE 2/9/2024: Product Number BRE731355
IAS 1119550 - Statement of Work 50% faster onsite response time with 30-40% reduced downtime compared to billable customers. 35% remote resolution of issues with exclusive access to enhanced technical support with digital remote support tools. Priority access to more than 2,000 field service professionals with an average of 18 years’ experience~ Field Service Engineer labor, travel, and parts required for Corrective Maintenance visits with a targeted response time of 3 business days. Priority status for technical support inquiries with a targeted immediate response time. A certified service engineer will conduct diagnosis and Corrective Maintenance procedures using the latest digital remote support tools. One (1) scheduled annual standard Preventive Maintenance visit (standard PM kit included) Access to Unity Lab Services Online Knowledge Base 10% discount on spare parts (not covered by corrective maintenance), accessories, and consumables for the instruments covered under this contract and during the effective period of this contract (please ask for the discount when contacting your local Thermo Fisher Scientific parts ordering department) Software and firmware updates upon request and in conjunction with a scheduled Preventive Maintenance or Corrective Maintenance visit (updates are defined as changes of the existing software version that are intended to improve its performance) 10% discount off list price for the training classes purchased during the contract validity period. May not be available in all locations or used in conjunction with any other discounts or promotions (please check availability with your local Thermo Fisher sales representative or customer service team) Purchase of an Operational Qualification (OQ) with this contract includes an Instrument Requalification (RQ) in conjunction with a scheduled Corrective Maintenance. Scope of RQ testing is defined in the Unity Lab Services Re-Qualification Testing Matrix Purchase of an additional Preventive Maintenance with this contract available at a reduced pric
Update #1 ·
IAS 1119550 - Statement of Work 50% faster onsite response time with 30-40% reduced downtime compared to billable customers. 35% remote resolution of issues with exclusive access to enhanced technical support with digital remote support tools. Priority access to more than 2,000 field service professionals with an average of 18 years’ experience~ Field Service Engineer labor, travel, and parts required for Corrective Maintenance visits with a targeted response time of 3 business days. Priority status for technical support inquiries with a targeted immediate response time. A certified service engineer will conduct diagnosis and Corrective Maintenance procedures using the latest digital remote support tools. One (1) scheduled annual standard Preventive Maintenance visit (standard PM kit included) Access to Unity Lab Services Online Knowledge Base 10% discount on spare parts (not covered by corrective maintenance), accessories, and consumables for the instruments covered under this contract and during the effective period of this contract (please ask for the discount when contacting your local Thermo Fisher Scientific parts ordering department) Software and firmware updates upon request and in conjunction with a scheduled Preventive Maintenance or Corrective Maintenance visit (updates are defined as changes of the existing software version that are intended to improve its performance) 10% discount off list price for the training classes purchased during the contract validity period. May not be available in all locations or used in conjunction with any other discounts or promotions (please check availability with your local Thermo Fisher sales representative or customer service team) Purchase of an Operational Qualification (OQ) with this contract includes an Instrument Requalification (RQ) in conjunction with a scheduled Corrective Maintenance. Scope of RQ testing is defined in the Unity Lab Services Re-Qualification Testing Matrix Purchase of an additional Preventive Maintenance with this contract available at a reduced pric
Attachments
| File | Type | Posted |
|---|---|---|
| Beta Sam Solicitation.docx | DOCX document | |
| Clauses and Provisions 12405B24Q0082.docx | DOCX document | |
| IAS 1119550_SOW.pdf | ||
| 12405B24Q0082.pdf |
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