IAS 1119550_SOW.pdf
PDF 369 KB Posted
- Attached to
- Purchase of ICP Service Contract Federal contract opportunity
- Solicitation number
- 12405B24Q0082
About this file
This statement of work and related federal contract opportunity outline the terms for an industrial analytical instrument service contract. The statement of work provides for 50% faster onsite response times and 30-40% reduced downtime compared to standard customers. It also includes 35% remote resolution of issues through enhanced digital support tools. Onsite support would be provided by over 2,000 field service engineers with an average of 18 years' experience, responding within 3 business days. Preventive maintenance visits would include standard kits and priority technical support response times. Additional benefits include access to online knowledge bases, 10% discounts on parts and training, and included requalifications with corrective maintenance. The related solicitation is issued by the Department of Agriculture Agricultural Research Service to purchase this industrial analytical instrument service contract.
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Other files for this federal contract opportunity
| File | Type | Posted |
|---|---|---|
| Beta Sam Solicitation.docx | DOCX document | |
| 12405B24Q0082.pdf | ||
| Clauses and Provisions 12405B24Q0082.docx | DOCX document |
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Text version
IAS 1119550 - Statement of Work
50% faster onsite response time with 30-40% reduced downtime compared to billable customers.
35% remote resolution of issues with exclusive access to enhanced technical support with digital remote support tools.
Priority access to more than 2,000 field service professionals with an average of 18 years’ experience~ Field Service Engineer labor, travel, and parts required for Corrective Maintenance visits with a targeted response time of 3 business days.
Priority status for technical support inquiries with a targeted immediate response time. A certified service engineer will conduct diagnosis and Corrective Maintenance procedures using the latest digital remote support tools.
One (1) scheduled annual standard Preventive Maintenance visit (standard PM kit included) Access to Unity Lab Services Online Knowledge Base 10% discount on spare parts (not covered by corrective maintenance), accessories, and consumables for the instruments covered under this contract and during the effective period of this contract (please ask for the discount when contacting your local Thermo Fisher Scientific parts ordering department)
Software and firmware updates upon request and in conjunction with a scheduled Preventive Maintenance or Corrective Maintenance visit (updates are defined as changes of the existing software version that are intended to improve its performance)
10% discount off list price for the training classes purchased during the contract validity period.
May not be available in all locations or used in conjunction with any other discounts or promotions (please check availability with your local Thermo Fisher sales representative or customer service team)
Purchase of an Operational Qualification (OQ) with this contract includes an Instrument Requalification (RQ) in conjunction with a scheduled Corrective Maintenance. Scope of RQ testing is defined in the Unity Lab Services Re-Qualification Testing Matrix
Purchase of an additional Preventive Maintenance with this contract available at a reduced price
File details come from the government source that posted it. Updated .