JEOL Scanning Electron Microscope (SEM) Service Agreement 2026-28

NASA's Shared Services Center is conducting a sole source procurement for a three-year JEOL Scanning Electron Microscope (SEM) service agreement covering the period from November 5, 2025 through November 4, 2028. The procurement encompasses preventive maintenance, repair services, technical support, and parts replacement for specialized JEOL microscopy equipment, including a JSM-IT700HRLA Low Vacuum Scanning Electron Microscope and associated components. The government has determined that JEOL USA, INC. is the sole vendor capable of providing competent factory-trained service technicians with the specialized knowledge required to maintain the equipment and respond to service calls within one working day, which is critical given the instrument's heavy utilization across multiple NASA programs. Interested organizations may submit written capabilities and qualifications statements by 7 a.m. Central Standard Time on April 27, 2026, to demonstrate their ability to provide these services; however, the government retains sole discretion to proceed with either a competitive or sole source award based on the responses received. The evaluation will focus on whether submissions provide sufficient justification for conducting the procurement competitively rather than as a sole source award to JEOL.

This procurement carries no set-aside designations and is intended as a sole source contract with JEOL USA, INC., the current incumbent service provider. The contract will be performed at NASA Glenn Research Center in Cleveland, Ohio, and the exact award value is redacted in the publicly available documentation. The service agreement requires exclusive use of JEOL-trained service personnel and original equipment manufacturer parts to maintain warranty coverage, includes up to two preventive maintenance visits annually, unlimited emergency service calls, a dedicated account manager, telephone support with call history tracking, and a 20 percent discount on additional parts purchases. The procurement is classified under NAICS code 811210 (Electronic and Precision Equipment Repair and Maintenance) and PSC code J052 (Maint/Repair/Rebuild of Equipment—Measuring Tools), reflecting the specialized nature of the equipment maintenance services required.