SATPC0040951 Tab 04 4 SOW..pdf
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- Attached to
- JEOL Scanning Electron Microscope (SEM) Service Agreement 2026-28 Federal contract opportunity
- Solicitation number
- 80NSSC2631369Q
About this file
This is a Statement of Work for a JEOL Scanning Electron Microscope (SEM) service agreement covering a three-year period from November 5, 2025 through November 4, 2028. The service agreement encompasses four pieces of specialized equipment: a JSM-IT700HRLA Low Vacuum Scanning Electron Microscope, an MP-94320CS JEOL Chamber Scope, an MP-04330SNS Stage Navigation System, and an MP-94340BEIW Backscattered Detector. The service is to be delivered to NASA Glenn Research Center in Cleveland, Ohio.
The agreement requires exclusive use of JEOL trained service personnel and OEM parts to maintain manufacturer warranty coverage. Key service specifications include a dedicated account manager, factory-trained engineers, telephone support with call history tracking, unlimited emergency visits, a service quality guarantee, up to two preventive maintenance visits per year, repair parts included in the service, response within one working day for service calls, inclusion of apertures and scintillators, and a 20 percent discount on additional parts purchased from the vendor's parts department. Improper maintenance using non-authorized service companies or parts suppliers could void manufacturer coverage and result in extended equipment downtime with significant negative impact to NASA operations.
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Other files for this federal contract opportunity
| File | Type | Posted |
|---|---|---|
| SATPC0040951 Tab 07 Capability Statement.pdf | ||
| SATPC0040951 Tab 06 RDSS..pdf |
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Text version
STATEMENT OF WORK
JEOL SEM Service Agreement 2026-28
1. Objective/Requirements
The Service Agreement will encompass four pieces of equipment:
1. JSM-IT700HRLA – Low Vacuum Scanning Electron Microscope – S/N
MP1517000380038
2. MP-94320CS – JEOL Chamber Scope – S/N MP4143005710571
3. MP-04330SNS – Stage Navigation System – S/N MP3558007490749
4. MP-94340BEIW – Backscattered Detector – S/N MP5476007720772
To maintain the manufacturer warranty, only JEOL trained service personnel are permitted to the perform annual maintenance visits or repair this equipment using JEOL OEM parts. Use of any other service company or parts supplier could affect critical operational parameters and would void the manufacturer coverage for defects. Improper maintenance and repair could cause extended down-time with a negative and costly impact to NASA programs.
2. Specifications – for one year Service Contract
• Dedicated account manager
• Factory trained engineers
• Telephone support
• Call history tracking
• Unlimited emergency visits
• Service quality guarantee
• Up to two preventive maintenance visits per year
• Repair parts included
• Arrive within 1 working day
• Apertures and scintillators included
• 20% discount on parts purchased from our parts department
3. Period of Performance 11/05/2025 to 11/04/2028 – (3 years)
4. Deliver to Location NASA Glenn Research Center 21000 Brookpark Rd Cleveland, OH 44135 mailto:raymond.c.ross@nasa.gov mailto:deborah.l.waters@nasa.gov
File details come from the government source that posted it. Updated .