J065--TempTrak Support (VA-21-00059781)

Veterans Health Affairs, Network Contracting Office 5, is issuing this Notice of Intent to Sole Source in order to identify any potential sources that have the resources and capabilities to provide upgrades/updates to the system, remotely addressing issues with the Cooper Atkins TempTrak software and associated computer applications/files/etc., and troubleshooting assistance with the on-site equipment such as sensors/buffers/repeaters. This requirement is defined primary by existing hardware already in use at the Martinsburg VA Medical Center.

BACKGROUND

The contractor shall provide TempTrak support services for the Martinsburg VAMC. Services include upgrades/updates to the system, remotely addressing issues with the Cooper Atkins TempTrak software and associated computer applications/files/etc. and troubleshooting assistance with the on-site equipment such as sensors/buffers/repeaters.

SCOPE

a. Remote support shall be available 24/7/365.

b. I-Care Remote Support shall include relevant upgrades/updates.

c. The Contractor shall provide competent, trained staff to resolve issues remotely with respect to the TempTrak software, TempTrak application, and TempTrak equipment to include but not limited to: sensors, probes, buffers, repeaters.

d. The Contractor shall be available during issue resolution to utilize Microsoft TEAMS or the VA-identified video meeting/messaging tool.

e. The Contractor shall be available to talk through issue resolution on the telephone.

f. The Contractor shall provide assistance when the VA must coordinate initiatives such as IP address changes or SQL updates.

g. Any system downtime shall be minimized by the Contractor as much as feasible and scheduled in advance with the VAMC accordingly to preventing patient care and staffing impacts.

h. All Contractor staff are required to follow all safety regulations/standards provided by (including but not limited to) Occupational Safety and Health Administration, National Fire Protection Association, Food and Drug Administration, and The Joint Commission, and as directed by VAMC staff.

PLACE OF PERFORMANCE

Martinsburg VA Medical Center

510 Butler Ave

Martinsburg, WV 25405

TRAVEL

N/A

CLASSIFICATION/SECURITY

Unclassified. Security clearance is not required.

GOVERNMENT FURNISHED PROPERTY

None.

INTERESTED & CAPABLE RESPONSES:

NCO 5 is seeking responses from businesses that are interested in this procurement and consider themselves to have the resources, rights, and capabilities necessary to provide these services. Please respond with your:

Business name, business type, socio-economic status (e.g., Veteran-Owned, Woman-Owned, Disadvantaged Small Business, 8(a), etc.), person of contact (including telephone number & email address), GSA Contract number if applicable, and DUNS number

Capability statement

Responses must be submitted by 2:00 PM (EDT) September 17, 2021. Responses to the information requested above may be submitted via email to Corey.Black@va.gov.

This Special Notice of Intent to sole source is for planning purposes ONLY. The results of this notice will assist in the development of (1) the requirement, and (2) the acquisition strategy (e.g., small business set-aside, full and open competition, etc.). VA assumes no responsibility for any costs incurred associated with the preparation of responses submitted as a result of this notice.