IT help desk support bridge

Added: Jun 24, 2014 3:40 pm Department of the Interior's (DOI) Office of Surface Mining Reclamation and Enforcement (OSMRE) awarded a firm fixed price task order to Information Innovators Inc. under the authority of the Multiple Award Schedule Program. Pursuant to 8.405-6(c) a limited source justification was approved to restrict consideration for the acquisition Help Desk Services, i.e., limited Tier 1, Tier 2, Tier 3, and Tier 4 to support OSMRE during DOIs IT Transformation initiative. Order No. S14PD00022 was issued under the General Service Administrations Federal Supply Schedule Contract No. GS-35F-0913N to bridge the IT transformation. Information Innovators Inc. has provided Help Desk Services to OSMRE in recent years and will be able to provide a continuum of services without gaps in service or delays in acquiring personnel to support the government's needs. As the incumbent, the Contractor possesses institutional knowledge of OSMRE; therefore, the Contractor can support all requirements during the transition period without unacceptable delays or decrease in level of highly specialized support. Statutory Authority permitting limiting sources is FAR 8.405-6(a)(1)(i)(A), An urgent and compelling need exists, and following the procedures would result in unacceptable delays; and FAR 8.405-6(a)(1)(i)(B), Only one source is capable of providing the supplies or services required at the level of quality required because the supplies or services are unique or highly specialized.