Global Nurse Advice Line (GNAL) Support Services
Awarded Limited / Sole Source Justification Posted
- Solicitation number
- HT001124C0011
- Agency
- Defense Health Agency Department of Defense
- Set-aside
- No set-aside
Opportunity facts
- Contract number
- HT001124C0011 Federal contract award
- NAICS code
- 541990 All Other Professional, Scientific, and Technical Services
- PSC
- R499 Support- Professional: Other
- Place of performance
- Minnesota, United States
- Points of contact
-
- Cherish Young cherish.d.young2.civ@health.mil (703) 681-7270
- Vicki L. Whiteman vicki.l.whiteman.civ@health.mil (703) 784-6634
Notice details come from SAM.gov. Updated .
About this opportunity
The Defense Health Agency (DHA) has issued a Limited/Sole Source Justification Notice for a 12-month bridge contract for the Global Nurse Advice Line (GNAL) support services. The GNAL provides 24/7 telehealth nurse triage, provider locator support, and other customer service to over 9.4 million TRICARE beneficiaries. The bridge contract will be awarded to the incumbent contractor for a 4-month base period and eight 1-month option periods, with a potential 6-month extension, at a total estimated value of . The sole source justification is due to the incumbent's unique capabilities and the need for uninterrupted services, as the DHA plans a full and open competition for a new 5-year GNAL contract with an anticipated award in Q1 FY25.
Notice text
The purpose of this award synopsis is to post DHA GNAL JA-24-0059B Redacted for the following requirement:
The Global Nurse Advice Line (NAL) is a continued service to the Military Health System’s (MHS) eligible beneficiaries. The GNAL will provide access to telehealth registered nurses for triage services, self-care advice, and general health inquiries 24 hours a day, 7 days a week. The GNAL also offers customer service and care coordination services to include, provider locator support, specified Military Treatment Facility (MTF) appointing services, urgent care referral submissions, and customized MTF transfers to support the MTF’s capability for eligible MHS beneficiaries. The GNAL requires access and interoperability with existing military applications and systems including the Defense Enrollment Eligibility Reporting System (DEERS), Composite Health Care System (CHCS), and the new electronic health record called MHS GENESIS. Access and interoperability will allow for eligibility verification of GNAL callers, and the ability to book primary care appointments, submit urgent care referrals, and document the NAL encounters. Other capabilities include the ability to provide real-time information sharing, business intelligence, reporting, and archiving of documented call encounters at a corporate, regional, and local level. This is a 12-month bridge effort with a 4-month base period & eight 1-month options and, if necessary, an up to 6-month extension of services option.
Awarded contract HT001124C0011 to unknown vendor for unknown amount on 2024-03-15.
Attachments
| File | Type | Posted |
|---|---|---|
| HT001124C0011 GNAL 12-Mon Bridge JA-24-0059B Redacted.pdf |
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